Slot Service Technician, GEM Quad Cities

at Delaware North in East Moline, Illinois, United States

Job Description

The Opportunity

Delaware North Gaming is hiring a full-time Slot Service Technician to join our team at GEM (Gaming & Entertainment Management) in multiple locations in Illinois. Under the guidance of the Service Technical Manager, Slot Service Technicians ensure all video gaming technologies (VGT) machines are kept in good working order in accordance with the Delaware North’s operational standards and gaming regulations.

Full Time position.

Minimum pay rate: $16.00 / hour

Information on our comprehensive benefits package can be found at .

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

+ Weekly pay

+ Employee assistance program

+ Training and development opportunities

+ Employee discounts

+ Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.


+ Ensure all GEM owned equipment is kept operational and in compliance with state regulations.

+ Develop working knowledge of gaming machine parts as well as equipment operation and repair.

+ Organize, prioritize, and handle multiple projects simultaneously.

+ Perform as a team member and assist fellow employees to ensure a smooth operation.

+ Ensure all established policies and procedures are adhered to ensure protection of assets and GEM personnel.

+ Must be comfortable securing, handling, and transporting large sums of currency.

+ Conflict resolution regarding gaming equipment issues.

+ Work as ambassador for GEM as part of daily job function.


+ Minimum of 2 years’ related experience or training required.

+ Basic math skills including addition and subtraction.

+ Intermediate computer skills including e-mail, spreadsheets, graphics, routine data base activity, and record keeping, as well as basic smart phone and GPS knowledge.

+ Maintain a valid driver’s license.

+ Must be able to maintain appropriate license in accordance with the State of Illinois Requirements.

+ Able and willing to work flexible work schedule.

+ General knowledge of gaming regulations.

Physical Requirements

+ Ability to operate a motor vehicle for extended periods of time.

+ Able to lift and carry a minimum of 70 pounds occasionally.

+ Ability to stand, sit, and kneel for brief periods.

+ Ability to work in an indoor, loud, and smoky

Who We Are

Delaware North Gaming operates GEM – Gaming & Entertainment Management – Illinois LLC – in Naperville, Illinois. GEM provides the best gaming equipment, video gaming terminals, and services for casino operations. Delaware North Gaming offers a wide variety of gaming options such as player slots and video gaming machines, table games, poker rooms and tournaments, and mobile sports betting.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Copy Link

Job Posting: JC238775750

Posted On: Apr 24, 2023

Updated On: Jul 03, 2023

Please Wait ...