Patient Advocate - Healthcare Accounts Receivable

at ATI Physical Therapy in Bolingbrook, Illinois, United States

Job Description


As the Patient Advocate Analyst, you will play a key role in being an advocate for our patients and clinic staff. You will document patient accounts in a precise and efficient manner that results in a concise understanding of interaction, next steps, or required follow-up. You will be responsible to ensure patients receive nothing but the highest level of customer service. You will work closely with the Manager of Customer Success, Compliance, and legal departments, and the Clinical Staff auditing charges to assess risk and exposure for the patient and ATI. You will collaboratively work with Billing and Collections Managers to ensure that process is followed and help achieve full resolution to patient/customer’s concerns.

Work location: Hybrid, 2 days per week in office at ATI Physical Therapy’s corporate support center in Bolingbrook, IL.

Work schedule:Monday through Friday 8:30am-5:30pm

What you bring to be successful:

+ Healthcare accounts receivable experience required.

+ Working knowledge of Microsoft Office programs (Excel, Word, PowerPoint, Teams) required.

+ Contact Center/call center experience a plus.

+ Knowledge of payor websites, clearinghouse applications, EMR (ICD-10 and CPT coding).

+ General knowledge of the medical billing, denied claims, and appeal process and EOBs.

ATI offers an attractive total compensation package with best in class, customizable benefits plan including:

+ Medical, Dental, Vision Insurance

+ An exceptional 401k plan.

+ At ATI, we care about your work life balance. We want you to enjoy your time away from work by utilizing our competitive PTO plan.

+ Personal (PTO)

+ Sick (Be Well)

+ Paid holidays

This is an opportunity to join the best Physical Therapy Company in the world. We are the largest physical therapy company under one brand name in the U.S., but also pride ourselves on our small-practice, family-like atmosphere.


+ Handles inquiries inbound and outbound calls, email, and fax.

+ Verification of billing data to ensure accuracy.

+ Utilize ATI software systems to resolve and audit accounts, conduct research, and ensure claims are in the appropriate billing status (including 3 rd party systems and websites).

+ Request and check status of medical records.

+ Collaborate with appropriate teams regarding the Early Out process or collections.

+ Work with on Workers comp and auto personal injury cases (litigated and non-litigated).

+ Perform cost estimates, fulfill itemized billing requests, process refunds, review and offer appropriate discounts.

+ Work with our Onshore and Offshore Vendor Partners.

+ Adhere to all performance metrics.


Minimum Education


+ High School diploma or equivalent required.

Minimum Experience


+ Minimum of 2 years of healthcare accounts receivable experience.

+ Working knowledge of Microsoft Office programs (Excel, Word, PowerPoint, Teams).

Experience Preferred:

+ Contact Center experience a plus.

+ Knowledge of payor websites, clearinghouse applications, EMR (ICD-10 and CPT coding) preferred.

Knowledge Skills and Abilities:

+ General knowledge of the billing, denied claims, and appeal process.

+ Customer Service minded

+ Ability to think on your feet and multi-task in a fast-paced, rapidly changing environment.

+ Strong work ethic (dependable, motivated, positive attitude)

+ Work independently

+ Adapt well to change, and be flexible

+ Ability to meet team production guidelines for quality/quantity of work.

+ Strong attention to detail

+ Empathetic

+ Problem solving

+ Excellent interpersonal and communication (both oral and written) skills to build rapport.

+ Strong team player.

+ Maintaining a positive work atmosphere by acting and communicating in a manner that result in a positive work relationship with internal and external customers.

Job Locations US-IL-Bolingbrook

ReqID 2023-15043

Job Category Corporate – Operations Support

Pay Class Full Time

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Job Posting: JC238950176

Posted On: Apr 26, 2023

Updated On: Oct 16, 2023

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