Entry- Level, Customer Service / Coordinator/ Representative

at Sedgwick in Springfield, Illinois, United States

Job Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Entry- Level, Customer Service / Coordinator/ Representative – 2nd or Evening Shift

Preferred locations: IA, IL, OH, MN, IN, TN, FL, MI, TX, or AZ.

Do something meaningful.

At Sedgwick, we believe that caring counts.

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

+ A stable and consistent work environment in an office and/or virtual setting

+ A training program to learn how to help employees and customers from some of the world’s most reputable brands

+ An assigned mentor and manager who will guide you on your career journey

+ Career development and promotional growth opportunities through increasing responsibilities

+ A diverse and comprehensive benefits package to take care of your mental, physical, financial, and professional needs

ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates to fill a variety of entry-level roles including, customer service representatives, disability coordinators, and client service coordinators. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, and are customer-oriented, naturally empathic, and solution-focused.


+ Provide excellent customer service to external customers and internal support to an assigned team

+ Act as a liaison between customers and team members when necessary

+ Provide detailed notes on phone calls, and track and code documentation according to standard processes

+ Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels

+ Resolve issues with one-call/one-person responses

+ Direct calls to appropriate escalation path as needed

+ Track trends

+ Investigate customer feedback

+ Assist with developing corrective/preventative actions

+ Perform administrative tasks


+ Education & Licensing: High school diploma or GED required

+ Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required

+ Experience: Clerical or customer service experience or equivalent combination of education and experience preferred


+ Entry-level colleagues are offered a world-class training program with a comprehensive curriculum

+ An assigned mentor and manager that will support and guide you on your career journey

+ Career development and promotional growth opportunities

+ A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO, and more


Here at Sedgwick, our culture of caring is centered on uniqueness and belonging. We ensure every colleague knows they are part of a team, respected and valued for who they are, so they can be their authentic self at work. Leveraging uniqueness and cultivating belonging allows us to connect with each other, understand the needs of our customers and support the communities we serve. By fostering a team-building atmosphere, we can define shared goals, set expectations and processes that allow us to perform at our best.

Work environment requirements for entry-level opportunities include -

Physical: Computer keyboarding

Auditory/visual: Hearing, vision, and talking

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to meet deadlines


Selected candidates will receive an invitation to complete a video interview. The video interview is reviewed and selected candidates will receive an invitation to schedule a final live interview.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.






Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (

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Job Posting: JC239037583

Posted On: Apr 27, 2023

Updated On: Jul 05, 2023

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