Senior Manager Operations Strategy

at Discover in Riverwoods, Illinois, United States

Job Description

Senior Manager Operations Strategy

In-Office: Riverwoods, Illinois


About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for supervising a team focused on Discover Student Loans Servicing. The role provides strategic and tactical direction for operational activities with focus on ensuring compliance with relevant policies and regulations, improving customer experience, and identifying process efficiencies. Additionally, the position interfaces actively with Business Technology, Compliance, Legal, Internal Audit, and Operations to ensure seamless delivery of student loans servicing processes. Works under minimal supervision. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within their processes.


+ Leadsaccuratedocumentation of policies, procedures, process maps, control descriptions, training,and other materials related toassigned processes.

+ Ensurescompliance with policies and regulations through development and oversight of key controls and operational reporting.

+ Staffsand motivatesa highly talentedteam and ensuresalignment the team with the highest priority work streams.

+ Implementsprocess changes within servicing,resulting as an output of projects.

+ Manageskeyoperational metrics andidentifiesopportunities byleveraginganalytical insights reduce operational issues,customer satisfaction, and control operational expenses. Continually improvesservicing processes to deliver adifferentiated customer experience.

+ Engageswith internal (Product, Field, Legal, Business Risk and Business Technology, etc.) partners at all levels, to formulate actionable solutions to business problems. Liaiseswith Project ManagementOffice within Student Loans, Operations Strategy,Complaintsand Incident Management teams to incorporate lessons learned into ongoingprocesses.

Minimum Qualifications

At a minimum, here’s what we need from you:

+ Bachelor’s DegreeinBusiness, Arts and Sciences, or related field

+ 8+ yearsof experience in Customer Service or Financial Services Operations

+ 2+ yearsof experience in people management

+ In lieu of a degree,10+ yearsof experience in applicable line of business (Deposits, Personal Loans, Student Loans), including peoplemanagement, or relatedfield


The base pay for this position generally ranges between $100,500.00 to $170,100.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.


We also offer a range of benefits and programs based on eligibility. These benefits include:

+ Paid Parental Leave

+ Paid Time Off

+ 401(k) Plan

+ Medical, Dental, Vision, & Health Savings Account

+ STD, Life, LTD and AD&D

+ Recognition Program

+ Education Assistance

+ Commuter Benefits

+ Family Support Programs

+ Employee Stock Purchase Plan

Learn more at .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

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Job Posting: JC239398091

Posted On: May 01, 2023

Updated On: Jun 15, 2023

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