Intake / Outreach Manager - California

at ICF in Springfield, Illinois, United States

Job Description

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF-together for tomorrow.

Solving the world’s most complex challenges. At ICF we make BIG things happen. Let’s work together to help Hurricane individuals impacted by disasters and communities recover and re-build for future resilience. ICF’s Disaster Management Division is growing and currently seeking an Intake Manager for Disaster Recovery in California. In this role you will manage intake services delivered at housing intake centers, mobile intake centers, and community events. The role involves designing on-line and in-person application strategies, overseeing intake workers at various locations, ensuring high quality customer service and providing regular reports and analysis on intake and eligibility progress to senior management. The ideal candidate will be self-motivated, able to interface with senior and elected officials, and able to quickly adapt to meet ambitious timelines and changing requirements. Key Responsibilities:

+ Participate in the development and implementation of consistent policies, procedures, and systems for gathering necessary applicant information and documenting eligibility for federal disaster benefits.

+ Oversee activities of intake and eligibility specialists interacting with applicants.

+ Prepare daily reports on intake center activity and status of applications in process.

+ Analyze data and provide regular reports to program leadership on intake and eligibility determination progress against goals and objectives of the program.

+ Assist staff in achieving performance expectations through training, timely feedback, program improvement, and mentoring.

+ Ability to lead conversations and assist with completing applications in person or virtually.

+ Communicating disaster program information to disaster survivors.

+ Entering information into the system of record and other corresponding data bases.

Basic Qualifications:

+ Bachelor’s degree in Business or related field

+ 5+ years of experience in program administration, public benefits eligibility determination, or a related field.

+ Experience using MS Office Suite or Office365.

+ Ability to work in a dynamic environment.

Preferred Skills/Experience:

+ Experience working with programs funded with HUD’s Community Development Block Grant program and/or FEMA disaster recovery funds (FEMA Public Assistance or FEMA Hazard Mitigation Grant programs).

+ Experience working in a consulting firm, development organization, federal, state, local, and non-profit grants, SBA, mortgage processing, or public agency preferred.

+ Bilingual in English and Spanish preferred

Professional Skills:

+ Excellent verbal, interpersonal and written communication skills

+ Team player with the ability to work in a fast-paced environment

+ Ability to be flexible to handle multiple priorities and to work overtime as necessary

+ Strong planning and organizational skills

+ Self-starter and able to work independently

+ Empathetic and focused on conflict resolution.

+ Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy

+ Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( . Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights (\KnowYourRights\screen\reader\_10\20.pdf) and Pay Transparency Statement . (\%20English\formattedESQA508c.pdf)

Pay Range – There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :

$53,200.00 – $90,440.00

California Remote Office (CA99)

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About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at ( .
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Job Posting: JC239635416

Posted On: May 05, 2023

Updated On: Aug 23, 2023

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