Customer Service Associate

at Hanmi Bank in Glenview, Illinois, United States

Job Description

Hanmi Bank


The Customer Service Associate I is responsible for receiving and paying out money, and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.

Ensures compliance with established Bank policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: GLBA(Gramm-Leach-Briley Act) , Regulation Z (Truth in Lending Act), Regulation DD (Truth in Savings Act) Regulation B (Equal Credit Opportunity Act), Dodd–Frank Wall Street Reform and Consumer Protection Act (Dodd Frank Act), Elder Abuse Laws, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.


1. Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.

2. Cashes checks and pays out money after verification of signatures and customer balances.

3. Enters customers' transactions into computer to record transactions, and issues computer generated receipts.

4. Place holds on accounts for uncollected funds.

5. May be responsible for ordering daily supply of cash and counting incoming cash.

6. Balances currency, coin, and checks in cash drawer at end of shift.

7. Attempts to resolve issues and problems with customer's accounts.

8. Removes deposits from, and counts and balances cash in, automated teller machines and night depository.

9. Performs specialized tasks such as preparing cashier's checks, personal money orders, and order bank cards and checks for customers.

10. Accepts loan payments.

11. Explains and promotes bank products and services to customers.

12. Record all transactions promptly, accurately and in co
Equal Employment Opportunity/M/F/disability/protected veteran status


Copy Link

Job Posting: 10901415

Posted On: Jun 01, 2023

Updated On: Jun 02, 2023

Please Wait ...