Alterations Department Manager

at Von Maur in Normal, Illinois, United States

Job Description

An Alterations Department Manager develops and motivates department associates to provide excellent customer service. Monitors department’s organization, processes, supplies, policies and procedures. Primary job responsibilities of an Alterations Department Manager include the following:

-Observes, assists and motivates alterations associates to provide excellent customer service daily; sets an example for others to follow.

-Trains alterations associates in department procedures and store policies as needed.

-Communicates effectively with customers, Von Maur personnel, Store Management, and other outside contacts.

-Assesses alterations associates’ performance and writes and conducts performance reviews, fairly and timely. Follows all disciplinary procedures when necessary.

-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.

-Monitors department’s organization, supplies, and processes used, and ensures all department responsibilities are fulfilled.

-Executes all duties of alterations associates.

Von Maur was founded in 1872 with two simple goals – provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card. Today, 37 Von Maur stores are scattered across 15 states: Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we’re still expanding. Our corporate headquarters and E-commerce facility are located in Davenport, Iowa.

The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work. We value the diversity of our employees and each associate contributes in a unique way to our customer’s experience. Von Maur employees are friendly and have a passion for customer service. Being a part of our team requires dedication, enthusiasm and flexibility. Associates are empowered to make decisions, acting in the best interest of the customer.

Our company culture is characterized by a promote from within philosophy. We hire people with the intent to promote them as far as their ability and ambition will take them.

Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.

External Company URL:

Street: College Hills Mall

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Job Posting: JC239876092

Posted On: May 08, 2023

Updated On: Jun 16, 2023

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