SIU Field Investigator

at Sedgwick in Springfield, Illinois, United States

Job Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

SIU Field Investigator


PRIMARY PURPOSE : To conduct surveillance investigation of worker’s compensation, liability, and personal injury claims in order to document the physical activities of a claimant.


+ Conducts vehicular and non-vehicular surveillance of assigned subjects using digital video cameras and other related surveillance equipment.

+ Documents activities videotaped and/or observed in a detailed, professional investigative report using laptop computer.

+ Transmits investigative reports, video snips and video clips of documented activity via laptop computer and related transmission devices according to deadline requirements.

+ Reports hours worked, expenses, mileage and other case specific data to the SIU Team Lead through the established daily process requirement.

+ Under the guidance of the team lead, occasionally conducts special investigations including recorded statements and interviews, alive and well checks and neighborhood canvasses.

+ On a limited basis, communicates investigative results with claims examiners and clients.


Education & Licensing

Bachelor’s degree from an accredited college or university preferred. Appropriate jurisdictional licensing required.


One (1) year of claims industry, fraudulent claims surveillance experience or equivalent combination of education and experience required.

Skills & Knowledge

+ Performs other duties as assigned.

+ Supports the organization’s quality program(s).

+ Travels as required.

+ Thorough knowledge of claims management processes and procedures

+ Excellent oral and written communication, including presentation skills

+ PC literate, including Microsoft Office products

+ Analytical and interpretive skills

+ Strong organizational skills

+ Excellent interpersonal skills

+ Excellent negotiation skills

+ Good judgment and discretion skills

+ Ability to manage multiple projects and set priorities

+ Ability to work in a team environment

+ Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (

Copy Link

Job Posting: JC240108257

Posted On: May 12, 2023

Updated On: Aug 09, 2023

Please Wait ...