at Humana in Peoria, Illinois, United States
Job Description
Description
At Humana we are committed to helping people live healthy and happy through personalized care. Following the same mantra, we are looking for talented Storage and Backup SME/ Leader to bring professional and personalized care to our IT infrastructure. You’ll have a unique opportunity providing Operations & Engineering support work on multiple cutting-edge storage and backup technologies alongside many talented associates.
Storage and Backup Subject Matter Expert providing operations support and governance. With extensive Storage and backup technology knowledge he/ she will be responsible for IT Service Management, Advanced troubleshooting, partnering & guiding to implement best practices. The person will be required to independently Troubleshoot, lead, influence and oversee Change implementation, issue resolution ensuring Service Levels and Continuous Service Improvement targets are achieved or exceeded.
Responsibilities
+ Storage Administrator is responsible managing day-to-day operations activities.
+ Plans and Develops processes and procedures for proactive/ reactive performance tuning of storage systems, support implementation of storage software and hardware upgrades (PureStorage, EMC, NetApp, IBM etc.).
+ Day-to-day activities would involve managing storage arrays (PureStorage, EMC, IBM etc.), fabric (CISCO & Brocade), Backup technologies (Rubrik, Data Domain, NBU etc.) software & hardware triage, vendor coordination.
+ Provides technical support to Operations system administrators.
+ Ensures adherence to organization security standards by vendors in hardware and software implementations.
+ Consults in acquisition of appropriate software/hardware.
+ Provides third-tier support for the operations environment as required in both storage management and high availability solutions.
+ Works with other organization departments to facilitate the ongoing development, testing, and deployment of systems and upgrades to existing systems.
+ Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
+ Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
+ Partner with leaders on Continuous Service Improvement and shift left initiatives.
+ Follows established guidelines/procedures.
This role involves leading Process and Technology to maintain 80+PB storage and Backup systems from multiple vendors.
Responsibilities include:
+ Work with team to achieve common organizational goal
+ Mentor/ Coach junior members and partners with Service providers/ vendors
+ Performs operations work (Incident/ Change/ Problem etc.) following Humana ITIL process guidelines
+ Manages day-to-day operations activities (e.g. Change Implementation, Major Incident triage, task organization, SLA/SLO, Audit)
+ Ensures Service Level compliance
+ Configure/ maintain zoning, replication, encryption, allocation/ reclaims, compression etc.
+ Partner with vendors in selection of proper parts/ replacements to maximize Humana’s interest.
+ Provides technical oversight to higher priority incident resolution, RCA and report progress to stakeholders
+ Review operations issues/ risks, evaluate and present mitigation options
+ Works on Problem tasks, root cause analysis, known error remediation
+ Implements strategy to ensure operations success, especially Knowledge, Incident and Change Management processes
+ Develops strategy to stay current and supporting upcoming storage & backup technologies in Humana’s roadmap
Required Qualifications
+ Bachelor’s degree
+ 5 or more years of Storage and Backup administration experience in an enterprise level environment
+ 2 or more years of work experience within ITIL framework
+ Passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
+ PureStorage, Dell/EMC certifications
+ Automation experience
+ Experience with SNMP and other monitoring protocols/ tools
+ Experience with ServiceNow and Event Management
Why Humana?
It’s not about what we think is important. It’s what matters to you that counts. Humana offers a variety of benefits to promote the best health and well-being of our associates and their families.
You’ll experience the following perks as a full-time Humana employee:
Compensation and Financial Security?- Our pay philosophy is designed to motivate and reward associates for their skills and contributions to the company. We provide options to help you plan for your future and protect your assets: Competitive base pay, Recognition pay, 401(k) retirement savings plan (125% match for the first 6% contributed by an associate), etc.
Your Whole Health?- Humana’s health products and services are designed to encourage personal wellness and smart healthcare decisions for you and your family: Medical, dental, and vision benefits, Health plan incentives, Paternity leave, etc.
Work Perks?- Humana knows your life extends outside of work. We have many options to support your interests and needs. Some departments have the flexibility to allow associates to work from home, and we offer all associates: Paid time off, holidays, volunteer time, jury duty pay, Associate charity matching program, Discount programs with major retailers, etc.
Grow With Us?- Humana provides growth and career opportunities that can help you develop your skills and build your future with the organization: Internal and external learning events, Tuition assistance, Inclusion and diversity training, etc.
COMPANY OVERVIEW
For more than 60 years, Humana has been a proven leader and innovator in the health and wellness industry. A passionate emphasis on people, choice, well-being, and innovation guide our business practices and culture. We’re not just a health insurance company. Our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.
If you’re looking for a career that provides opportunities for growth and development in a stable industry, Humana might be the right fit for you.
60 – We have been committed to seniors’ health and care for nearly 60 years.
46K – We have 46,000+ associates.
\#56 – Ranked #56 on the Fortune 500 list in 2019.
16.6M+ – We have 16.6+ million medical members across all 50 states.
12M – Since 2001, we have awarded more than $12 million in scholarships to children of Humana associates.
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.
You can find out more about us and view our current career opportunities at https://careers.humana.com.
Additional Information
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspon
