at Heartland Bank and Trust Company in Sycamore, Illinois, United States
Job Description
Your Job
If you're interested in supporting and being responsible for processing the daily card control functions including phone support, application processing, card maintenance and other general card support, our Debit Card Services I role may be for you! We invite you to consider joining our Debit Card Services team.
Responsibilities:
- Answer inquiries received through OTRS help tickets and participate in Card Services phone queue.
- Monitor daily card order transmissions for errors.
- Enter rush cards into CPI system.
- Maintain thorough knowledge of all internal and external software and processes used for debit cards.
- Maintain thorough knowledge of all Visa regulations.
- Responsible for processing debit card disputes.
Who You Are
- Someone who enjoys phone contact and interaction with internal and external customers
Who We Are
Heartland Bank is a subsidiary of HBT Financial, Inc., a publicly traded financial holding company headquartered in Bloomington, Illinois. With the roots of the Bank dating back to 1920, Heartland has a long track record of providing personalized service and supporting the banking needs of businesses and families throughout our footprint. With 60+ branches throughout Central and Northeastern Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.
Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.
Salary Range Disclaimer
The base salary range represents the low and high end of the Heartland Bank salary range for this position. Actual salaries will vary depending on factors including but not limited to experience, and performance. The range listed is just one component of Heartland Bank’s total compensation package for employees.
Equal Opportunities and Accommodations Statement
Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.
Physical Requirements
- Regularly: sitting, talking, hearing, feeling/touching, vision - close, peripheral, depth, ability to adjust focus standing, reaching with arms and hands,
- Frequently: walking
- Occasionally: climbing and/or balancing, stooping, kneeling, crouching, and/or crawling, lifting objects up to 30 pounds
Our available Benefits
We offer a competitive benefit package, including vacation and other paid time off.
