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Account Management Representative

at Actalent in Westmont, Illinois, United States

Job Description

Overview:

This is a great opportunity for anyone with scientific experience who wants to be more on the sales/consultant side of work. This is a great opportunity with a world leading company in the scientific industry.

Description:

+ Interact with clients and potential clients through phone, email, and website Live Chat functions.

+ Develop overall basic technical knowledge of services and pricing, continuously adding depth; ability to interpret client needs, and relate them to our services, providing referrals as needed.

+ Provide technical information about our analytical services, make recommendations for testing, and provide pricing and formal price quotes.

+ Address client questions and concerns, follow up on previous conversations, and provide general sales support as needed.

+ Interact with lab staff, customer service, and management team regularly.

+ Assist with the process of creating and implementing a Client Relationship Management software.

+ Help with organizing, tracking, and analyzing current, former, and prospective clients to provide improved customer service and generate sales.

Additional Skills & Qualifications:

+ B.S. degree in the Sciences (Chemistry, Biology, Environmental Science, or similar)

+ Experience working in Customer Service, Sales, Account Management, or Client Relations

+ Excellent written and verbal communication skills (On the Phone, Via Email, and Live Chat)

+ Ability to understand and communicate highly technical services to clients

+ Experience working in a Laboratory or Scientific setting is a PLUS

Experience Level:

Intermediate Level

About Actalent:

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Job Posting: JC240420216

Posted On: May 18, 2023

Updated On: Jun 01, 2023

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