Principal Operations

at Discover in Riverwoods, Illinois, United States

Job Description

Principal Operations

In-Office: Riverwoods, Illinois


About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible forprovidingoperations support for outbound production. Manages day-to-day activities, including monitoring production service-level agreements (SLAs) and leading troubleshooting efforts. Responsible for ensuring business continuity and managing the business continuity plan (BCP) vendor processes and engagement.Partners with staff, technical leads, and business partners across the lines of business, supporting the fulfillment of critical customer communications. Works under minimal supervision.Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.


+ Leadseffortsto share processing capabilities, streamlinesoperations, and enhancesoperational efficiency.

+ Supports the ability to meet critical SLAs through volume forecasting, negotiatingproduction activities with business partners, and daily production monitoring.

+ Acts astheprimary contact for production-impacting issue escalation and resolution.Identifiesand works with business partners and external vendors in problem-resolution efforts.

+ Manages business continuity vendor(s), including regular testing and company-defined vendor management activities.

+ Represents the organization as a primary contact on assigned projects. Manages the installation of small tomedium projects.

+ Coordinates testing, installation,and implementation of all system modifications business partners, internal application teams,and external vendors.

+ Serves as subject matter expert,maintainsknowledgeregardingequipment and processes.

+ Adheres to all enterprise-wide company policies and procedures. Ensures process compliance with all federal, state,and local regulatory mandates.

Minimum Qualifications

At a minimum, here’s what we need from you:

+ Bachelor’s Degree in Business, Operations, Management,or relatedfield

+ 6+ years ofexperience in process management, operations, people leadership,or relatedfield

+ In lieu of a degree,8+ years ofexperience in process management, operations, people leadership

Preferred Qualifications

If we had our say, we’d also look for:

+ Master’s Degree in Business, Operations, Management,or relatedfield

+ 8+ years ofexperience in process management, operations, people leadership

+ Lean, Six Sigma

+ SAFe Certification

+ Product Owner/Scrum Master Certification


The base pay for this position generally ranges between $86,500.00 to $145,700.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.


We also offer a range of benefits and programs based on eligibility. These benefits include:

+ Paid Parental Leave

+ Paid Time Off

+ 401(k) Plan

+ Medical, Dental, Vision, & Health Savings Account

+ STD, Life, LTD and AD&D

+ Recognition Program

+ Education Assistance

+ Commuter Benefits

+ Family Support Programs

+ Employee Stock Purchase Plan

Learn more at .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

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Job Posting: JC240588729

Posted On: May 20, 2023

Updated On: Jun 07, 2023

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