at Peraton Inc in North Chicago, Illinois, United States
Job Description
Mid-level IT Specialist
Job Locations
US-IL-North Chicago
Requisition ID
2023-134202
Position Category
Technical Support / Help Desk
Clearance
Public Trust
Sector
Citizen Security & Public Services
Responsibilities
Peraton is hiring Mid-level IT Specialists to support our DHS customer at Federal Air Marshall (FAMS) locations across the U.S. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. You will be responsible for supporting and troubleshooting a variety of technologies (Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones) adhering to contracted service level agreements.
Day to Day Work Responsibilities:
Provides technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
Sets-up and configures new end user equipment including laptops, mobiles devices, printers, VoIP phones and other peripherals.
Documents all changes in ticketing system to ensure all asset and configuration information is up to date.
Investigates and resolves all connectivity issues related to end-user as well as site infrastructure IT equipment.
Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
Recommends through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
Provide technical guidance for directing and monitoring information systems operations.
Qualifications
Basic Qualifications:
Bachelor's degree and 5 years' experience or Associates degree and 7 years' experience and HS diploma/equivalent and 9 years relevant experience
U.S. Citizenship, must have the ability to obtain a DHS Entrance on Duty (EOD) clearance
Must have extensive experience with desk-side IT support and the ability to communicate in a professional manner with senior executive government staff
Experience supporting variety of IT technologies (Laptops, desktops, Mobile devices, etc.)
Self-motivated and proactive - able to work independently with minimal supervision, identify opportunities and develop new ideas
Must have the ability to install Cisco switches and complex fiber backbone interconnectivity
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure
Able to plan and prioritize team workload to ensure objectives are achieved on time
Experience working in a professional security environment balancing multiple tasks and prioritizing as required
Team Player - Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion
Preferred Qualifications:
Relevant DHS focused experience
A+ Certification
Network+ Certification
Cisco & Microsoft Certifications
Experience running and/or managing projects
Peraton Overview
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.
Target Salary Range
$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
EEO Tagline (Text Only)
An Equal Opportunity Employer including Disability/Veteran.
We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
