Access Management Agent - Patient Scheduler - Call Center

at ATI Physical Therapy in Bolingbrook, Illinois, United States

Job Description


Grow your career with ATI Physical Therapy! We are the largest physical therapy company under one brand name in the U.S., but also pride ourselves on our small-practice, family-like atmosphere.

As an Access Management/Call Center Agent, you will provide an exceptional and memorable first impression for incoming patients by accurately following ATIs established intake processes. In this role, you will also create and document patient accounts in a precise and efficient manner, work effectively with internal business partners, and ensure all follow up work is completed. You will deliver nothing but the highest level of customer service.

Work Schedule: Weekdays 11:30am-8:00pm (based on Central Time zone). Rotating Saturdays.

This is a full-time, remote position.

What you bring to be successful:

+ Experience working in a customer service environment with some knowledge of the healthcare industry.

+ Experience working in an office environment.

+ Excellent inbound and outbound telephone rapport building skills.

+ Ability to multi-task with strong computer skills

We offer an impressive range of benefits, programs, and perks including:

+ Health, dental, and vision insurance options

+ Robust PTO program

+ Paid Holidays

+ Be Well days to care for the health and wellbeing of you and your family members

+ 401k with company match

This is an opportunity to join the best Physical Therapy Company in the world while learning great skills that will help your personal and professional growth.


+ Schedule patient appointments for physical therapy needs for each referral adhering to all required steps in established referral intake workflows and supporting all work queues within SLA’s. Accurate entry of all information into all system. Complete all follow up work with both prospective patients and internal/external business partners.

+ Maintain strict confidentiality with patient information.

+ Support patients by sharing important and relevant information with callers that promotes options and resources. Understand and exercise the use of internal management escalation processes to resolve any barriers to scheduling referrals, patient, or caller’s concerns.

+ Collaborate with other departments and clinics to ensure patient’s needs are met.

+ Build relationships with external business partners that include physicians, attorneys, nurses, case managers, and other healthcare groups.

+ Engage and productively participate in team meetings, huddles, and training.


Minimum Education Required:

+ High School Diploma or equivalent

Minimum Experience Preferred:

+ 1 year in a customer service environment with some knowledge of the healthcare industry.

+ 1 year of working in an office environment

Knowledge Skills and Abilities:

+ Excellent inbound and outbound telephone rapport building skills, assessing the needs of prospective new patients, and communicating the value of ATI Physical Therapy services.

+ Superior communication skills, both written and verbal.

+ Composure, professionalism, friendliness, and empathy in all interactions with callers and team members.

+ Strong attention to detail, superior customer service skills, and ability to multi-task with strong computer skills are necessary with effective critical thinking.

+ Ability to work in a fast-paced and rapidly changing environment.

Connect With Us!

Job Locations US-IL-Bolingbrook | US-AZ-Tempe | US-SC-Greenville

ReqID 2023-15450

Job Category Corporate – Operations Support

Pay Class Full Time

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Job Posting: JC240649318

Posted On: May 22, 2023

Updated On: Jun 14, 2023

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