Principal Product Owner - Technical - Disputes

at Discover in Riverwoods, Illinois, United States

Job Description

Principal Product Owner – Technical – Disputes

In-Office: Riverwoods, Illinois


About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as focused on employees as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

What You’ll Do

+ Partner with technology, digital experience, service, and marketing teams to support the application used for dispute case initiation and resolution, which impact more than 2MM unique Cardmembers annually.

+ The technical product owner serves as the technical expert, advisor and lead, acting as the bridge between the Business, including the product owner, and Business Technology, specifically the agile team of developers/engineers, tech leads, system architects and agile program managers.

How You’ll Do It

+ Builds product backlog and prioritizes its items to achieve product objectives and long-term vision. Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards. Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.

+ Creates and validates user story acceptance criteria. Leads user story mapping sessions and user story writing.

+ Defines and ensures appropriate testing frameworks for product features (e.g., market testing, functional performance, etc.); Works with Data stewards in their respective LOBs to ensure required Data quality controls are identified and implemented. Inspect and evaluate product progress through each iteration.

+ Partners closely with tech leads and system architects to analyze existing code and identify vulnerabilities and brainstorm enhancements; creates technical features that are required to continuously optimize system components and underline infrastructure maintenance.

+ Supports the development of objectives and key results (OKRs) for the product team and helps ensure prioritized work aligns with OKRs and Roadmap.

+ Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key functional and non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics.

+ Builds a culture of accountability and ownership by empowering the agile team to make decisions as close to the work as possible. Manage dependencies with other team’s functions while identifying, building, and managing strategic partnership across different product teams.

Qualifications You’ll Need

The Basics

+ Bachelor’s Degree in Business, Computer Science, Software Engineering; in lieu of a degree or in these fields, 8+ years’ experience with Product, Business, Technical, or related

+ 6+ years’ experience with Product, Business, Technical, or related

Bonus Points If You Have

+ Proficiency in agile methodology, including backlog grooming, interactive engagement with tech leads, system architects, engineers/developers and other product owners

+ Scrum/agile certifications and/or training

+ Product or process ownership

+ Marketing and customer communications

+ Issue management and resolution

+ Business Analysis or Technical background, particularly in mainframe and legacy WebSphere/Java environments


The base pay for this position generally ranges between $108,000.00 to $151,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.


We also offer a range of benefits and programs based on eligibility. These benefits include:

+ Paid Parental Leave

+ Paid Time Off

+ 401(k) Plan

+ Medical, Dental, Vision, & Health Savings Account

+ STD, Life, LTD and AD&D

+ Recognition Program

+ Education Assistance

+ Commuter Benefits

+ Family Support Programs

+ Employee Stock Purchase Plan

Learn more at .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

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Job Posting: JC240658383

Posted On: May 22, 2023

Updated On: Sep 27, 2023

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