at Penn National Gaming in Rockford, Illinois, United States
Job Description
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
Responsibilities:
The Senior Account Manager maintains and expands relationships with strategically important customers, creates and executes marketing campaigns, and adds new locations through sales and poaching. Assigned to all or part of a regional route of VGT locations, the Senior Account Manager is responsible for maintaining an ongoing relationship with the location owners, acquire renewal agreements from the locations and prevent closures if possible. The Senior Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service.
+ Understand and adhere to all company and Marketing Department standards, policies, and procedures
+ Establishes productive, professional relationships with key personnel in assigned customer accounts
+ Generates marketing strategies for assigned customers and assists with campaign production and execution
+ Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts
+ Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand
+ Promotes new gaming area and brand accordingly
+ Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations
+ Achieves assigned revenue quotas in designated key accounts
+ Responsible for directing the Account Managers and locations under their areas of responsibility by route
+ Prepare weekly 15/5 report to the Director of Relationship Management and hold Account Managers responsible for sending their 15/5 reports.
+ Leads team of Account Managers in effective utilization of all tools provided and monitors and optimizes their time management
+ Responsible to provide a high level of assistance to Account Managers with day-to-day operational challenges.
+ Coaches and develops Account Managers to maximize their potential and to achieve the company’s goals.
+ Conduct weekly status calls and scheduled visits with Account Managers, as well as ad-hoc visits as needed.
+ May retain relationship responsibilities over existing route or locations.
+ Meets assigned expectations for profitability
+ Achieves key customer objectives defined by company management
+ Completes key customer account plans that meet company standards
+ Completes required training and development objectives within the assigned time frame
+ Closely coordinates company executive involvement with customer management
+ Projects a positive image of the company and the management team at all times
+ Ability to collaborate and work within a team-oriented environment
+ Handle client concerns and objections in a fashion that improves client rapport and generates positive results.
+ Possess persuasive communication skills both written and verbal.
+ Remain in control of all sales situations, displaying firmness and precision in decision-making
+ Is forward thinking, plans appropriately and meets all deadlines
+ Ability to accurately prioritize, organize and complete multiple tasks
SUPERVISORY RESPONSIBILITIES
This job will have supervisory responsibilities:
+ Responsible for development of direct reports and training programs.
+ Responsible for rewards and recognition program to maximize employee engagement.
+ Evaluates team members within department and delivers constructive feedback to employees regarding performance.
+ Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
+ Determines work procedures and expedites workflow.
+ Responsible for employee performance (disciplining, coaching, counseling).
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
+ Four year college degree from an accredited institution or equivalent job experience required
+ Experience within VGT industry is a plus
+ PC proficiency
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to read and communicate verbally in English. Ability to effectively present information in one-on-one and small group situations to clients and other team members of the organization. Must possess a pleasant outgoing personality and portray a professional temperament for dealing with varied internal and external guest situations.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL DEMANDS
The team member must occasionally lift and/or move up to 50 pounds. The team member requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. The physical demands described here are representatives of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
This position requires extensive travel. Good working conditions with some exposure to noise and standing for long periods of time. Must be able to work at a fast pace and in stressful situations; possesses an ability to deal with the public.
We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability – for our community, our team members, our vendors, and our planet.
We’re changing entertainment. Follow us.
Equal Opportunity Employer
Job/Display ID: 2023-107177
External Company URL: http://www.pennentertainment.com/
