Customer Service Representative

at Aston Carter in Schaumburg, Illinois, United States

Job Description

Call Center Representative Opportunity in Des Plaines, IL – 100% On-site – Competitive Salary – Call Center Experience Preferred – Strong Retail Experience Considered!

M-F, 8:30-5:30 CST

Training: 8:00-5:00 CST for 2 months

Job Duties

- Traditional responsibilities which mean they will be placing and tracking orders/processing returns, and answering customers’ questions and concerns.

- Candidates will receive inbound phone calls and be entering orders.

- Dealing with salespeople to make sure that customers are happy.

- Scheduling service calls to repair copiers at client companies.

- Scheduling and explaining calls on their leases.

- Data entry on basic MS Excel spreadsheets and ERP software.

- Sending emails using Outlook to clients and salespeople.

Skills & Qualifications:

MUST HAVES:

- Strong Retail Experience or Office (1+ years)

- Must be able to communicate over the phone and email

- HS Diploma

NICE HAVES:

-Call center experience

-Retail supervisor experience

SOFT SKILLS:

- Be willing to work in a call center environment

- Prior experience being detail-orientated in a data entry job

- Prior experience doing customer service

- They will have to talk to several different types of personalities over the phone from their client companies

-Leadership

-Quick learner

-Multitasker

-Ability to self-manage

Experience Level:

Entry Level

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.