at Caterpillar, Inc. in Peoria, Illinois, United States
Job Description
Career Area:
Marketing / Sales / Product Support
Job Description:
Caterpillar is hiring a Product Service Engineer to provide direction to product support positions. This role is responsible for monitoring the overall performance of Large Excavators to reduce warranty costs and to meet needs of customers worldwide.
Job Duties:
+ Identifies problems, investigates causes and establishes priorities for resolution.
+ Defines problem in terms of observed symptoms, researches available data, defines applications and conditions encountered, identifies root cause, works with dealers and technical staff to identify information needed, issues PIR (Product Improvement Request), develops plans for fixing problem including validation, and publishes corrective action.
+ Fixes must address both production and field requirements, which may be different paths.
+ Identifies tests that need to be completed, data to be obtained and analyzed for course of action; Monitors result after change.
+ Initiates action for product improvement through PIP/PSP warranty program preparation to address commercial/business impact of field problems.
+ Initiates preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements.
+ Provides input to NPI (New Product Introduction) team for the setting of serviceability, reliability and durability goals and pilot test program.
+ Provides technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test and evaluation, etc.
+ Supports marketing units with technical guidance for managing customer problems with product deficiencies.
+ Supports design engineer activity by identifying market needs to be considered in new/changes to product.
+ Provides counsel to subsidiary plant service engineering/product quality on product problem maintenance.
+ Responds to dealer/customer and other Caterpillar employee questions regarding product performance.
+ Conducts dealer and customer visits to personally provide technical assistance on urgent field problems and for follow up purposes.
The successful candidate must bring (Basic Qualifications) :
+ 5+ years of product support experience
+ A bachelor’s degree from an accredited college OR equivalent years of experience in the following areas: working with dealers on technical issues or as a dealer/mobile equipment service technician; developing product support literature such as Operating and Maintenance manuals; leadership experience on the manufacturing line
Top candidates will also bring:
+ Large Hydraulic Excavator and/or Excavator knowledge
+ Experience working with or for dealers
+ Experience working with product engineering teams
Additional Details:
+ This position is located in Peoria, IL
+ Relocation assistance is available for this position
+ The role will accept new applications through the late evening of June 2, 2023
How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Your Work Shapes the World
At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers .
\#LI #hiring #careers
Relocation is available for this position.
EEO/AA Employer. All qualified individuals – Including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.
Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
