at Discover in Riverwoods, Illinois, United States
Senior Manager Application Integration (SRE)
In-Office: Riverwoods, Illinois
About This Role
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Site reliability engineering (SRE) is a set of principles and practices that incorporates aspects of software engineering and applies them to IT infrastructure and operations. The main objectives are to create highly reliable and scalable software systems and automate operational processes. SREsfocus on availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning of their services.
As an SRE senior manager you will lead a team of people who are responsible for the availability of a number of Discover’s most critical applications: our Card and Bank websites and mobile application. The team is responsible for:
+ Availability of our critical websites and mobile app
+ Owning incident management/emergency response, with a focus on quickly mitigating outages
+ Ensuring the necessary observability is in place
+ Conducting post incident reviews to identify necessary actions that are needed to prevent future outages
+ Owning DR and capacity management, executing DR tests, chaos testing, and performance tests on a routine basis
+ Manage a large team of level 1 and level 2 support experts
+ Effectively collaborate with your App Development peers and SREs that are focused on building resiliency into the applications and automating operational processes
+ Be a leader in the SRE community of practice and evolve the SRE practice at DFS
+ Champion a culture of learning, collaborating, and continuous improvement
+ Mentor and develop junior resources and empower and unblock senior ones
+ Bachelor’s Degree in Information Technology or related
+ 6 + years of experience in Payments and or equivalent technology Industry, or related experience
+ In Lieu of Education, 8 + years of experience in Payments and or equivalent technology Industry, or related experience
+ 5+ years of SRE experience in a highly customer-focused environment.
+ 3+ years’ experience successfully managing a team of 20+ support resources
+ Strong leadership skills and the ability to motivate teams
+ Ability to drive change, and motivate engineers to develop simple solutions for complex operational challenges
+ Experience collaborating and partnering effectively with several teams
+ Experience leading discussions with senior leadership, and ability to tailor the level of technical detail to suit your audience
+ Expertise in 24×7 site monitoring and ability to own uptime & performance SLA’s for large scale distributed systems
+ Proficiency in one or more general purpose programming languages: Python, Go, shell scripting (Unix/Linux), Java
+ Expertise in automation tools experience such as Chef, Puppet, Ansible.
+ Experience in developing monitoring tools and log analysis tools to manage operations
The base pay for this position generally ranges between $122,500.00 to $206,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
We also offer a range of benefits and programs based on eligibility. These benefits include:
+ Paid Parental Leave
+ Paid Time Off
+ 401(k) Plan
+ Medical, Dental, Vision, & Health Savings Account
+ STD, Life, LTD and AD&D
+ Recognition Program
+ Education Assistance
+ Commuter Benefits
+ Family Support Programs
+ Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)