at Motorola Solutions in ChicagoChicago, Illinois, United States
Job Description
Company Overview
At Motorola Solutions, we believe that everything starts with safety.It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.Department OverviewAt Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work, and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential, and talents to a career that matters.
Department Overview
CMSO Software Enterprise Field Operations Organization is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. Field Operations support products such as NG9-1-1 Call Handling and Routing, Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings. Field Operations is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.Job Description
Primary Responsibilities of the Software Enterprise Onsite Support Manager
Supervise, lead, and motivate, including career pathing and HR duties
Set and hold team members accountable to goals and milestones, including identifying opportunities to delight the customer
Coaches and motivates techs to ensure customer satisfaction and adherence to CMSO standards and, resolving issues within a defined timeframe
Holds each tech accountable for total ticket ownership, own, and drive each ticket assigned, utilizing technical skills and fostering both customer and internal relationships to drive issue to resolution
Provide ongoing support through regular 1:1 meetings by monitoring progress, providing training as needed, and ensuring expectations are met and exceeded
Ensure employees know how to respond to what is being asked, maintain a "how can I help?" attitude, and represent Motorola in a professional manner
Minimum Requirements:
Strong communication and interpersonal skills to lead and mentor
Excellent problem solving, leadership, and customer service skills
Analytical, efficient, and thorough approach to leading and resolving complex customer issues
Ability to remain calm and courteous under pressure and navigate tense situations
Familiarity with Windows and Linux operating systems, basic networking, and related hardware
Excellent verbal and written communication skills
Willing to travel 20% of the year
Preferred Experience, Education, and/or Training:
Bachelor's Degree in Computer Science or equivalent industry experience
6 months experience with the PremierOne Product(s)
Knowledge of and/or basic skills in: Microsoft Windows Azure, Unix, Linux Server, and Desktop Operating Systems (Active Directory)
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
#LI-DB
#LI-REMOTEBasic Requirements
Bachelor's Degree in Computer Science or equivalent industry experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not... For full info follow application link.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
