at Northern Illinois University in DeKalb, Illinois, United States
Job Description
Position Information
Working Position Title
Office Support Associate (37581) EXTENDED
Classification Title
Office Support Associate
Position Number
00037581
Open Date
04/26/2023
Close Date
06/12/2023
Priority Review Date
Business Unit Description
Civil Service
Full-Time/Part Time
Full-Time
FTE
1.00
Position Status
Regular
FLSA
Non-Exempt
Job code
0846
Union Representation
Union
Union Code
AFC - AFSCME C, Local #1890
Unit/Department
IL Board of Examiners
College/Unit
OERD Facilities
Division
Outreach Engagemt Regl Dev Dv
Location
NAPERVILLE
Link to Department Website or Custom Search Page
https://www.ilboe.org/
Position Summary, Requirements, and Qualifications
Overview
The Illinois Board of Examiners (ILBOE), located at NIU Naperville, evaluates academic credentials, approving candidates to sit for the Uniform CPA Exam, and issuing a certificate of CPA Exam Completion to individuals who pass the Uniform CPA Exam and the AICPA Ethics Exam.
Position Summary
Provide general office support functions required for the Illinois Board of Examiners (lBOE). These duties require extensive knowledge of the activities of the office, programs, policies and procedures of the lBOE. IBOE is responsible for evaluating, testing and certifying all Certified Illinois Public Accountants.
Essential Duties and Responsibilities
Receives, investigates and answers candidate questions and issues via phone, email and in person;
Enters transcripts into the Access Transcript Database and distribute to appropriate staff;
Generates and e-mails letters for deficient and approved evaluations and approved initial examination applications;
Receives and processes Change of Name, Address & Email, Default ID and Password and Fee Receipt requests;
Maintains evaluation, CBT, general, provisional, pre-evaluation, TTC and IQEX systems daily;
Copies, places in envelops and mails paper score notices to candidates;
Notifies candidates of fee due on their accounts;
Provides consultation to domestic and international applicants;
Performs other related duties as assigned.
Minimum Required Qualifications (Civil Service)
High school diploma or equivalent.
Any one or combination totaling eighteen (18) months from the categories below:
College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
Work experience performing office/clerical activities, including the use of computer systems.
Knowledge, Skills, and Abilities (KSAs) (Civil Service)
Classification-Specific Knowledge, Skills, and Abilities (KSAs):
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of computers and computer systems (including hardware and software) to enter data, or process information.
Skill in material resources management through obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Skill in communicating effectively, both verbally and in writing as appropriate for the needs of the audience.
Skill in decision making by considering the relative costs and benefits of potential actions and choosing the most appropriate one.
Ability to understand written sentences and paragraphs in work related documents.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ability to apply general rules to specific problems to produce answers that make sense.
Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Ability to choose the right mathematical methods or formulas to solve a... For full info follow application link.
In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.
