at Gordon Food Service in Evanston, Illinois, United States
Job Description
Position Summary:
Performs the daily operations of Gordon Food Service Stores including: sales, customer service, stocking, inventory management, preparing products, operating a cash register and maintaining store conditions. Promotes, sells and signs up customers for Store programs (loyalty) and services (Menu Wizard, Express Ordering, Gift Cards, etc.) to increase customer relations and retention.
Essential Functions:
Provide superior customer service to all Gordon Food Service Store customers by greeting customers, answering questions, suggestive selling, showing customers where product is, engaging in conversation, answering the telephone, assisting with special requests and express orders.
Properly use equipment to prepare and package product for sale, ie juice, sliced deli meat, produce, etc.
Ensure accurate and efficient processing of customer purchases through the point of sale. Ensure security of assets including cash, checks, and merchandise by following policies and procedures.
Accurately receive and merchandise products, ensuring proper rotation and product quality, end cap and planogram execution, top stock, freezer, cooler and backroom organization.
Assist with merchandising disciplines such as sequencing, count verification, inventory adjustments, price verification and sign maintenance.
Actively participates and mentors sales associates in the sales and customer service culture within the store by supporting program execution such as sales championship, express ordering and other sales and service initiatives/programs.
Assist in the training of sales associates to ensure that store condition standards, merchandising standards, sales and customer service are maintained.
Encourage customers to place express orders and actively promote Store products and services and customer loyalty programs.
Set excellent work ethic example, display a sense of urgency and a positive attitude for their peers.
Print signs and shelf tags, verify accuracy, and post appropriately.
Maintain facility through general maintenance and cleaning activities.
Safely operate power equipment, such as slicing equipment, tow motors and fork lifts where applicable.
Adhere to the purpose and philosophy of the organization including, but not limited to, the cornerstone values and applicable practices of the organization.
Performs other duties as assigned.
Knowledge / Skills / Abilities:
Ability to communicate verbally and in writing
Excellent customer service skills
Ability to perform tasks, prioritize, and work independently or within a team
Basic mathematical aptitude to perform simple addition, subtraction, multiplication and division, and counting
Ability to count and make change
Solve routine problems of limited scope and complexity following established policies and procedures
Basic computer skills
Time management and organizational skills
Attention to detail
Ability to follow instructions
Must be at least 18 years of age
Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with a disability.
