at MIDLAND STATES BANK in Effingham, Illinois, United States
Job Description
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
Position Summary
As a Service Center Engineer, you will use your knowledge and specialized skills to provide high quality customer service via the telephone, email and other collaboration platforms. The Service Center Engineer ensures employees receive excellent service by answering questions, resolving problems, and processing requests related to a wide variety of systems, hardware and software. The Service Center Engineer is expected to implement technical solutions by determining when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Primary Accountabilities
- Answering inbound information technology Service Center calls and tickets received from Midland employees by appropriately answering/ resolving questions regarding hardware, software and networking issues and requests.
- Walking customers through installing and troubleshooting applications and computer peripherals. (mostly remote)
- Identifying root-causes of operational issues and process inefficiencies.
- Effectively implementing solutions to address root causes, improve efficiency and enhance the employee experience with the Service Center
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Perform project management-related duties for various IT initiatives.
- Maintainin
Equal Employment Opportunity/M/F/disability/protected veteran status
PI217973435
