at CrowdStrike, Inc. in Springfield, Illinois, United States
Job Description
CrowdStrike, Inc.Full time
Posted 5 Days Ago
R13497
??#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for highly motivated, self-driven, individuals dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our Falcon Complete Customer Operations Specialist Team are aimed at guiding customers in Implementing and Configuring a suite of CrowdStrike products to ensure a successful journey to stop breaches. A successful candidate will have both technical and customer success experience along with cyber security knowledge.
Am I a Customer Operations Specialist, Falcon Complete Team?
Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?
Do you crave new and innovative work that actually matters to your customer?
Are you capable of leading teams and interacting well with customers?
Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis?
What You'll Do:
Serve as initial point of contact for new Falcon Complete customers.
Work with new customers to begin onboarding and ensure the successful implementation and operationalization of Falcon and Falcon Complete.
Manage and produce customer metrics and reporting to identify potential team performance or sensor health issues. Provide monthly reports to customers and leadership.
Serve as customer liaison with internal CrowdStrike stakeholders to ensure customer onboarding issues are fully resolved.
Resolve customer problems via telephone, email, or case management system.
Escalate cases to management when customer satisfaction comes into question.
Work with leadership to participate in projects and activities that align with the Falcon Complete mission and goals.
Successful candidates will have experience in one or more of the following areas:
Customer Service: experience working with customers to provide them with information to address inquiries regarding products and services
Project Management: experience with the successful initiation, planning, design, execution, monitoring, controlling and closure of a project.
Additionally, all ca
Equal Employment Opportunity/M/F/disability/protected veteran status
PI217980041
