at Parts Town, LLC in Addison, Illinois, United States
Job Description
Position at Parts Town
See What We're All About
As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list.
Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fourteen years in a row and the Crain's Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for three consecutive years in 2020, 2021, and 2022.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
Parts Town Pride - check out our and
Quarterly profit-sharing bonus
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
The Job at a Glance
The IT Operations Support Analyst (internally known as I Fix Everything)will monitor and support enterprise systems, networks, applications, and servers. The Analyst will analyze and resolve technical problems withinour enterprise. This position will be part of a high performing team delivering best in class IT services to the business and our customers. The ability to communicate with both technical and non-technical audiences is a must!
A Typical Day
Provide direct coordination between technical and cybersecurity groups to ensure the integrity of Parts Town and security of solutions
Implement new technical solutions and systems to support security and compliance
Prioritize and address CVEs related to Windows, O365, Azure, Storage and Server Hardware, according to standard and policy
Validate new software and ensure it aligns with PT operational procedures
Manage tools and systems that support security and compliance
Assist in developing standards for Active Directory/O365/Azure/Privileged Account Management/Technical controls that ensures adherence to Berkshire standards, best practices, and IT General Controls
Create SOP documentation, system diagrams, and perform knowledge transfer to team members.
Assist other sub-organizations by providing direct knowledge support to expand overall adherence to controls and guidelines
To Land This Opportunity
You have 5+ years of experience in a technical support role, such as IT Operations, IT Remote Support, or Systems Operator
You demonstrate vast knowledge and working experience of computers, hardware troubleshooting, and Windows Desktop operating systems (including MS Office)
You are an excellent communicator and enjoy problem solving
You're a multi-tasking wizard and love working on multiple projects simultaneously and juggling priorities
You ideally have a Bachelor's or Associate's degree in Information Systems or Computer Sciences - or relevant work experience in a related field
About Your Future Team
Our IT team's favorite pastimes include corny jokes, bowling, and good pizza. They like vehicles that go really fast, and coffee...a lot (they'll hear you out on whether Dunkin or Starbucks gets your vote).
We are an E-Verify employer.
For more information, please click on the following links:
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Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.
