at United Ground Express in Peoria, Illinois, United States
Job Description
What to Expect:
As a General Manager, your station will be an important part of our customers’ travel experience. You’ll lead your stations’ day-to-day operations, service, financial and team performance. Most importantly, you’ll create a great place to work for your team and a welcoming environment for our customers.* *
How you will make an impact:
- Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
- Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
- Sets a positive example for station team to ensure excellent customer service
- Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
- Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrates a calm demeanor during periods of high volume or irregular operations
- Provides coaching and direction to the station team to achieve operational goals
- Manages the station budget, staffing forecasts and resource requirements
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
- Responsible for compliance with Station controls and Internal Audit standards
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
- Manage vendor service contracts as required
*What will you bring: *
Knowledge/Skills
Required
- Ability to manage airport operations independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Must possess and maintain a valid US state driver’s license. (Suspended, expired, revoked, or denied licenses are not valid.)
- Strong leadership skills, with the ability to motivate and coach others
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Experience
- Previous service or operational experience required
- Previous supervisory experience required
Education
- College Degree or equivalent work experience required
- College degree in business or a closely related field may substitute for the required experience
ADA Specifications
- Ability to operate a computer to enter and retrieve data
- Ability to lift up to 70lbs on a consistent basis
- Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)
Compensation Information
Base salary range: $43,500 – $53,500 annually
UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Job: UGE Airport Management & Administrative
Organization: United Ground Express
Title: *Airport General Manager – General Wayne A. Downing Peoria International Airport (PIA)- Peoria, IL *
Location: IL-PIA – Peoria
Requisition ID: PIA00000071
