at Nautilus Hyosung America, Inc. in CHICAGO, Illinois, United States
Job Description
Hyosung America, IncJob Type: Full Time
Location: CHICAGO, IL, US
OVERVIEW
Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.
JOB SUMMARY:
The Field Service Engineer will be responsible for responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory. The Field Service Engineer will provide on-site support for ATMs including but not limited to repair, maintenance and replacement services. The Field Service Engineer may also participate in the training of other new NHA Field Service Engineers and
assist with the staging and integration of ATMs. Some travel required.
ESSENTIAL FUNCTIONS:
- Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
- Train bank staff or vendors on required maintenance tasks of equipment.
- Work with internal and external support departments required to provide maintenance support to the end user.
- Maintain all Service Level Agreement as defined per customer contract.
- Work on products and services of medium to high complexity.
- Occasional travel with short notice to areas outside your home geography may be required where management deems necessary
- Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
- Manage spare parts and follow all inventory processes.
- Complete administrative reports within time line allotted.
- Complete tasks as assigned by supervisor or applicable NHA staff members.
- Flexible work schedule with on-call duty.
- Work independently with minimal supervision.
- As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
- Maintain company property in good working conditions.
- Maintain a valid driver’s license.
- Responsible with company credit card usage and expense reporting.
- Must follow all security procedures and policies.
- Other duties as assigned
EDUCATION AND EXPERIENCE:
- May require an Associate's Degree in Electronics or equivalent experience.
- Prior ATM experience is preferred, but not required, or 3-5 years of experience in field service.
- Have solid understanding of electronics and electro-mechanical equipment operation.
- Ability to use analog and digital voltmeters.
- Ability to use hand tools and carry heavy parts up to 80 lbs.
- Ability to work extended hours, including beyond assigned shift with no notice when required.
- Ability to travel to other areas of the country if needed on occasion.
- Ability to work all shifts which may include weekend and holidays.
- On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.
We offer industry-leading benefits including:
- Company vehicle, gas card, phone, laptop, tool bag and corporate credit card provided
- Two me
Equal Employment Opportunity/M/F/disability/protected veteran status
PI218291409
