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Electronic Security Technician - Boston

at Convergint Technologies LLC in Schaumburg, Illinois, United States

Job Description

Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Field Service Technician to join our amazing culture. In this role, you will service and support financial banking customers by responding to service calls, carrying out Customer Support Programs and completing small projects.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.
Our technical needs include candidates trained (or experienced) in Electronics and low voltage systems, with mechanical skills for installing, terminating and programming panels and devices. Any training in Networks is a plus. Additionally, we are always looking for candidates experienced and/or certified in Software House, Lenel, Genetec, Exacq and similar product lines.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
Responds to routine and complex service calls and scheduled maintenance calls, including emergency and afterhours service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems.
May perform simple installs and programming/testing of a variety of systems and equipment including access control, CCTV/video, intercoms, turnstiles, and intrusion/alarm systems. Act as key interface for technical support and training of the customer.
Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Analyzes repair requirements and provide customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
Provides technical support to end users and field labor when applicable. Proactively seeks technical guidance from more experience staff for difficult and unusual situations.
Stays current and informed on industry products, services, and policies.
Always presents a professional image of Convergint Technologies in appearance and behavior; seeks opportunities to promote the services offered by the company.
Executes all service calls in accordance with Federal, State and local regulations, as well as company health and safety policies and procedures.
Participate in the on-call rotation for service needs after hours and weekends.
Performs other duties and responsibilities as requested or required.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan
Corporate Social Responsibility Day
And much more...
Requirements:
Education: High School Diploma (technical degree preferred)
Minimum Experience: 3-5 years of previous, relevant field service experience
Class D licensed or equivalent certified DMP/Verint/Parabit a plus
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity... For full info follow application link.

Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

 Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
 All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.

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Job Posting: 10977183

Posted On: Jun 01, 2023

Updated On: Jun 28, 2023

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