at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States
Job Description
Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
Under broad administrative direction of the Vice President - National Accounts, leads team of National Account Sales Executives in overseeing existing relationships and sales activities within AmerisourceBergen National Accounts Group and Group Purchasing Organization (GPO) customers. Identifies opportunities to optimize the customer experience by developing, directing, implementing, and maintaining Project Charters to achieve sales, growth, profitability, and retention for assigned area(s) of responsibility. Identifies cross-departmental selling opportunities for AmerisourceBergen. Responsible for enhancing and directing the relationship with National Accounts to ensure customers' overall service and sales needs are met and high satisfaction levels achieved. Assists in managing and executing the overall National Account strategy for AmerisourceBergen.
Builds, enhances & maintains effective relationships with National Accounts to ensure a high level of customer satisfaction.
Leads a team of Sales Executives who are responsible for maintaining existing relationships with national customers and for continuously identifying opportunities to improve the customer experience.
Develops and implements Project Charters to support customer's key initiatives. Tracks charter results to ensure effectiveness.
Establish value adds within customer accounts to generate loyalty and traction.
Proactively drives National Account and GPO profitability through maximizing PRxO opportunities.
Builds relationships with GPO teams; ensures strong ongoing relationships with GPO leadership.
Serves as a subject matter expert to internal stakeholders & consults on complex relationship management/sales solutions to optimize customer satisfaction and achieve desired business results.
Builds and directs a more complex relationship platform by identifying senior contacts within targeted accounts to achieve profitable sales & AB Enterprise growth.
Identify and lead cross-departmental initiatives and opportunities in support of OneAB.
Provides leadership and oversight to internal teams working to fulfill account needs while maintaining personal ownership of these issues through resolution.
Provides feedback & intelligence to internal partners on existing & targeted customers.
Conducts customer meetings and QBRs while bringing strategic value to customers.
Identifies & resolves complex client issues/concerns in a timely & collaborative manner.
Meets or exceeds all department sales goals/targets for the assigned national accounts.
Key Performance Metrics:
Increase Gross Profit by maximizing PRxO & ASD opportunities and identifying areas of opportunity to further engage customers in additional solutions.
Quality customer touchpoints with goal of 100% of National Account Members' field hospitals.
Quarterly QBRs for all customer-designated locations.
Project Charters for all National Account customers.
Ordering platform training - 100%
Customer Satisfaction Surveys that reflect a strong connection to AB.
What your background should look like
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations. Requires a four year bachelor's degree program or equivalent combination of experience and education. Normally requires a minimum of five (5) years directly related and progressively responsible experience.
Ability and commitment to identify opportunities to develop productive Sales Executive and Account Manager; ability to serve as a mentor and manager simultaneously
Strong knowledge of Healthcare Systems industries, trends, and challenges facing customers
Ability to develop, forecast, and own responsibility for strategic sales targets
Ability to work with Sales Executive to identify and prioritize sales leads
Excellent consultative selling skills and desire to continually develop/hone them
Excellent working knowledge of suite of ABDC programs and solutions that can offer increased customer value and enhance stickiness
Ability to communicate effectively both orally and in writing
Excellent customer service skills to address potential issues through channels such as Customer Care without compromising selling-focused conversation
Strong organizational skills; attention to detail
Strong analytical and probing skills
Strong presentation skills
Strong time management skills; ability to schedule customer appointments in advance
Good... For full info follow application link.
Equal Opportunity Employer/Minority/Female/Disability/Veteran
