at Byline Bank in Chicago, Illinois, United States
Job Description
The Treasury Management Implementation (TMI) Supervisor is responsible for supervising the TMI team and supporting all of functions of the TMI team supports. The TMI Team is responsible for onboarding business customers on various Treasury Management systems and providing a variety of daily support functions.Duties & Responsibilities:
- Supports TM Sales pipeline teams with effective processes to assure onboarding is a smooth experience for the customers.
- Provides training and ongoing support to customers on TM products/services.
- Completes the documentation for maintenance and limit change requests for TM products.
- Provides support for internal and external customers.
- Provides direct customer service for escalated/complex issues.
- Identifies Commercial Deposit product issues and provides resolution to potential problems.
- Fosters open communication among various teams and departments.
- Assists with the preparation of customer facing and internal communications.
- Oversees the TMI staff to ensure customers onboarding, training, and ongoing support is being addressed in accordance with Bank Policy and Departmental Procedures.
- Responsible for the training of TMI staff to ensure they understand the treasury management products and services that Byline offers and can work directly with internal partners to provide training and technical support, as necessary.
- Assists in ongoing coaching and Career Development of the TMI team, including their performance goals and reviews.
- Maintains and enhances industry knowledge of treasury management solutions and products.
- All other duties as assigned.
Qualifications :
- Bachelor’s degree in Business Management or a related field.
- 6+ years’ prior experience in a similar role.
- Strong analytical and problem-solving skills.
- In-depth knowledge of account analysis and treasury management products and services.
- Excellent verbal and written communication skills with the abilitycommunicate complicated information to customers. Strong customer service skills.
- Highly motivated and experienced in managing multiple tasks.
- Demonstrates and promotes high ethical standards and behavior.
- Adapts and helps others manage change.
- Ability to make accurate and quick decisions under pressure.
- Excellent process and procedural knowledge, advanced team building and collaboration skills to manage the diverse services provided.
- High-level proficiency in MS Office Suite.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.
Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
The salary range for this position is $84,100 to $131,500. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Byline Bank offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Byline Bank, you’ll find a far-reaching choice of benefits and incentives.
