at Zscaler in Chicago, Illinois, United States
Job Description
Company Description
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur-the internet-so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
The Zscaler Sales Culture
Winning Technology and Products-We offer the best technology and products for the cloud first world. We pioneered cloud security and continue to grow our 70B + TAM by releasing new products every year.
Investing in People- A well-funded and world-classSales Strategy and Enablement Team to help you succeed. Sales process, practical methods and training to help youramp faster and close larger deals as companies accelerate their move to the cloud.
Supportive Leadership- An industry leading leadership team with strong values, off the chart business acumen that will help you succeed quickly, while providing mentorship and career growth.
Competitive; We Play to Win-We are playing in a rapidly growing TAM and huge market mega-shifts that leads directly to Zscaler; tracking a growth path similar to Salesforce, Workday, & ServiceNow.
Job Description
Position: Sr.Customer Success Manager
Location:Remote -Central Territory
The Customer Success Manager will play a key role in driving Customer Success, optimization and upsell of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. Zscaler is a SaaS company operating in a high growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come and grow your career in the Cloud vertical by helping us enable our customers to achieve success.
Responsibilities/What You'll Do
Take ownership of your accounts, be the advocate for, and champion their needs into Zscaler
Work with cross-functional teams to own and ensure customer deployments have completed quickly and efficiently
Through monthly and quarterly interaction become the trusted advisor to your customers
Work with the Customer to understand and ensure their business objectives are realized.
Work closely with the Field Sales Team on identified opportunities for expansion within your accounts.
Through interaction with the Customers, Operational, Management, and Director/CxO levels, ensure all are able to see the value of the service
As trusted advisor recommend ways your customer can get more value from the service.
Ensure you are aware of your customer's pain points and coordinate cross functional teams to get the customer the best outcome.
Other duties as assignedQualifications
Candidate should have 7-10years of experience working in a customer-facing role (Ideally Project Management or Customer Success with a Technical background but Customer Support would be considered).
Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways.
Familiarity with Network Architectures and network routing concepts.
Highly motivated self-starter with competitive personality and strong attention to detail
Team player who possesses a desire and ability to work in a fast paced, goal oriented high growth sales environment
Exceptional communication skills, both oral and written, coupled with excellent listening skills
Education:
Bachelor's degree in Engineering or BusinessAdditional Information
The base salary for this full-time position starts at $127,500 + 25% commission (Equates to $170,000 OTE) + equity + benefits.
Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including... For full info follow application link.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
