at Bridgestone Americas in Bolingbrook, Illinois, United States
Job Description
Customer and Vehicle Service (85%)
+ Personally road tests automobiles (both before and after service work is performed).
+ Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to reports findings to service management.
+ Assists in performing diagnostic activities.
+ Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and Bosses on an as-required basis.
+ Performs tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles.
+ Keeps store management aware of service area mechanical repair problems as they occur.
+ Performs other duties as assigned or as required for the orderly management of the store, such as: removing mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighting up to 100 lbs.
+ Drives Boss or company vehicles to drop off and pick-up Bosses or automotive parts.
+ Practices proficiency in the application of BSRO methods, standards and procedures.
+ Continuously learns new technical information and techniques in formal training sessions in order to stay or become proficient in automotive diagnosis and repair.
+ Maintains A.S.E. certifications and air conditioning certifications as necessary.
+ Maintains state inspection licenses as necessary.
+ BSRO certifications completed and current.
+ Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies.
Miscellaneous Functions (15%)
+ Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department.
+ Reviews maintenance/operating efficiency of tools and store equipment, i.e. engine diagnostic equipment, alignment machines, brake lathes, etc. If needed, the store will contact the qualified repair vendor to perform the maintenance.
+ Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
+ Attends meetings as required by management.
+ Helps to provide on-the-job training for newly employed VSTs.
+ Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services
PHYSICAL DEMANDS
Store Deliveries
+ Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
+ Storage racks are between (4in. & 106in.)
+ Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks.
+ Roll tires to storage and place in storage racks
+ Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
+ Roll tires to storage and place into stacks
+ Tires weigh between (11 lbs. & 66 lbs.)
+ Majority of tires weight between (18 lbs. & 27 lbs.)
+ Pushing or pulling tires into or out of tight racks requires (15 to 55 lbs.) of force
Tire Service
+ Perform 0 to 3 flat repairs per day
+ Mount and balance 4 to 28 tires per day
+ Rotate wheels on 1 to 7 vehicles per day
+ Pull new tires for customers weighing between (11 lbs. & 72 lbs.)
+ Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
+ Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
+ Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
+ Place wheels and tires on mounting machines between (28in. & 31in.)
+ Place wheels on balancer between (27in. & 29in.)
+ Tire mounting handles are between (19in. & 64in.)
+ Use foot controls to remove and mount tires
+ Tire repair stand are between (36in. & 39in.)
+ Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
+ Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
+ Wing nut for balancer weighs (4 lbs.)
+ Air impact wrench/torque gun weighs (6 to 8 lbs.)
+ Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
+ Air hoses hang between (72in. & 80in.)
Oil Changes
+ Oil changes can take between (35 min. & 1 hour)
+ Opening and closing hoods requires (3 to 6 lbs.) of force
+ Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
+ Oil hoses hang between (66in. & 80in.)
+ Maneuvering oil carts requires (4 to 15 lbs.) of force
+ Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
+ Adjusting arm length requires (3 to 22 lbs.) of force
+ Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
+ Oil filters are stored between (4in. & 61in.)
+ Individual quarts of oil weigh (1.5 to 2 lbs.)
+ Oil filters weigh less then (5 lbs.)
Alignments
+ Perform between 2 & 10 alignments per day
+ Sliding vehicle plates requires up to (20 lbs.) of force
+ Alignment remote weighs (4.5 lbs.)
+ Sliding alignment jacks requires (10 to 55 lbs.) of force
+ Alignment computer keyboard is between (44in. & 47in.)
+ Alignment reflectors are between (22in. & 60in.)
+ Alignment reflectors weigh between (10 & 16 lbs.)
+ Alignment break arm weighs (1.5 lb.)
+ Step onto and off of alignment rack to access steering wheel, key and to set the parking in the vehicle
+ Use hand tools to make adjustments under the vehicle
+ All adjustments are performed overhead while vehicle is on the rack
Fluid Service
+ Fluid services can take up to 1 hour
+ Perform 1 to 5 fluid services per day
+ Fill transmission machine with 7 to 11 quarts of fluid
+ Fill coolant with up to 2 gallons weighing (9 lbs.) each
+ Old jugs of coolant can weigh up to (30 to 35 lbs.)
+ Opening and closing hoods requires (3 to 6 lbs.) of force
+ Use hand tools for fluid services
+ Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
+ Adjusting arm length requires (3 to 22 lbs.) of force
+ Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
+ Supplies are between (4in. & 112in.) with a ladder available
+ Perform overhead work under the vehicle
+ Maneuvering oil carts requires (4 to 15 lbs.) of force
+ Maneuvering coolant cart requires (4 to 20 lbs.) of force
Brake Service
+ Perform 0 to 2 brake fluid exchanges per day
+ Perform 0 to 2 brake pad changes per day
+ Perform 0 to 2 rotor services per day
+ Brake services can take between 1 & 2 hours per axle
+ Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
+ Adjusting arm length requires (3 to 22 lbs.) of force
+ Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
+ Air impact wrench/torque gun weighs (6 to 8 lbs.)
+ Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
+ Supplies are between (4in. & 112in.) with a ladder available
+ Hanging lights are between (76in. & 80in.)
+ Place rotors on the lathe between (39in. & 44in.)
+ Lathe controls are between (34in. & 40in.)
+ Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
+ Calipers weigh between (5 & 12 lbs.)
+ Box of new rotors weigh between (5 & 42 lbs.)
+ Brake pads weigh between (1 & 5 lbs.)
+ Brake fluid vacuum device weighs up to (1
