at Intertek USA Inc. in Romeoville, Illinois, United States
Job Description
Lab Coordinator
This is a fantastic opportunity to grow a versatile career in Chemistry!
Intertek/Caleb Brett, a leading provider of ATIC (Assurance, Testing, Inspection, and Certification) Services, is searching for a Lab Coordinator to join our Cargo & Analytical Assessment team in Romeoville, IL. This team provides cargo inspection and analytical assessment to the world's petroleum, mining, minerals, and biofuels industries. With solutions based on years of expertise, innovation, and advanced analytical capabilities, we help customers optimize return on cargoes and help them resolve difficult technical challenges.
The Lab Supervisor will support the Cargo & Analytical Assessment business by communicating with our internal and external clients, ensuring that we deliver our services accurately. We're looking for someone with a strong work ethic, business acumen, excellent customer service, dependable & reliable, organized, and can set priorities.
Here's What You'll Do On The Job:
- Manage job nominations and/or assignments from specific customers for a particular branch office, area or region.
- Shall be the single point of customer contact for business related to that particular branch office, area or region.
- On receipt of a request for services, regardless of how the request is received, record the details of the nomination on a job order or equivalent, enter each job into a record kept for the purpose, and record a unique identifier.
- Review client instructions and identify potential problems regarding operations, conflict of interest, ethics or compliance, and alert relevant parties in order to seek solutions.
- Act as decision maker and problem solver on any issues involving a specific customer's job nominations or job assignments in that particular branch office, area, or region.
- Be familiar with the nominating company's Intertek agreement, communicate with the client to obtain detailed instructions and verify the client's needs, and coordinate further communications between the client and Intertek personnel who will be handling the work. Be the local contact in interpreting any issues involving administration of the contract.
- Additionally, advise the Corporate Contract Administrator at Houston Headquarters of any contractual issues.
- Maintain the flow of communication between the responsible parties involved in job assignments; organize their requested services; relay available information concerning the hazards and other properties of the products dealt with, and manage communication among all parties to resolve problems in a responsive manner.
- According to the business protocol of each location, act as single point of contact for designated clients for all instructions.
- Collect the information provided by Inspectors, communicate with the laboratory regarding analysis performed, and assemble a final report ready for publishing.
- As part of the overall account management, manage account receivable balances and maintain complete and accurate records on closed jobs for purposes of billing, volume reconciliation, and claims handling.
- Maintain a working geographic awareness of Intertek's locations and capabilities.
- Access the necessary personnel and services to complete the assignment for the customer.
- Coordinate with corporate business development to derive an overall marketing plan for particular customers, visit customers and jobsites, and be a positive representative of the Branch and of the Company.
- Perform non-discretionary functions, including duties of a Dispatcher, and Branch Sales. These non-discretionary...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
