INFORMATION SYSTEMS ANALYST II, Opt. S ( Wintel Server Administrator)

at Illinois Department of Innovation & Technology in Springfield, Illinois, United States

Job Description

Job Responsibilities

25% Under administrative direction, serves as a Wintel Server Administrator, for the Department of Innovation and Technology (DoIT):


  • Performs complex professional and advisory functions in the Midrange Wintel/ Infrastructure Services Unit.
  • Researches, plans, performs complex installs, implements, configures, documents, maintains, tests, communicates, and coordinates in relationship to hardware, software and operating systems. 
  • Evaluates and resolves problems.
  • Answers calls for more complex issues.
  • Develops complex and sophisticated interface functions between software and servers.
  • Lifts and carries equipment weighing up to 65 pounds. 
  • Approves and documents installations and enhancements.
  • Coordinates complex enhancements and maintenance with the client.  
  • Performs provisions, decommissions, and administers and configures virtual servers.
  • Travels in performance of duties.         


25% Conducts and coordinates in-depth studies involving substantial technical research and systems analysis:


  • Develops complex written IT analysis and recommendation documents.
  • Develops written implementations plans.   
  • Provides complex technical assistance to clients and technicians pertaining to hardware, software, and operating systems. 
  • Conducts reviews of complex components and processes making recommendations for modifications to provide availability, flexibility, and usability for clients.
  • Reviews, creates, and modifies current configurations, tables, and programs.  
  • Utilizes Local Area Networks (LAN), network services, and network communication concepts and principles, including server/client network configurations, routers, routing protocols, switches, firewalls, Virtual Private Network (VPN), and Internet in performance of duties. 
  • Configures and maintains security requirements on servers.
  • Updates existing processes for installs and develops processes on configurations for the software that is installed and implemented. 
  • Monitors Microsoft file structure including security groups and permissions, Distributed File Shares (DFS), Citrix, Internet Information Services (IIS), and SharePoint. 
  • Provides monitoring and reporting of software and servers   


20% Performs advanced problem diagnostics of complex operating systems and problems:   

  • Evaluates and resolves problems.
  • Monitors connectivity and utilize software to notify of alerts.  
  • Resolves complex hardware and software problems.
  • Performs diagnosis and resolution of system software problems.
  • Confers with vendors to resolve software and hardware problems.  
  • Serves as liaison between agency customers and CMS management and technicians for resolution of customer requirements.  
  • Monitors trouble tickets to ensure acceptable service levels to agencies within listed time frames are being met.
  • Escalates time sensitive trouble calls to appropriate person for faster resolution time.
  • Utilizes Microsoft Windows Server Operating Systems, hyper-converged virtual systems, and Active Directory in performance of job duties.
  • Works outside of normal business hours to meet deadlines and resolve issues.

20% Serves as project coordinator for full-range major/complex projects, very large hardware/software deployments and installations across multiple agencies and locations:  


  • Determines and coordinates project components such as project scheduling and assignments.
  • Assigns and reviews the work of project analyst staff, provides expertise, guidance and direction to staff, reviews results, and incorporates individual components of project into the final products.
  • Travels in the performance of duties.
  • Works outside of normal hours to meet deadlines.  


5% Keeps abreast of new developments in the Information Technology (IT) field:


  • Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques and procedures 
  • Attends demonstrations and exhibitions related to assigned operations
  • Travels when held off-site.      


5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.


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Job Posting: 10999041

Posted On: Jun 08, 2023

Updated On: Jun 22, 2023

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