at United Community Bancorp, LLC in Auburn, Illinois, United States
Job Description
Full Time Teller - Auburn, IL
Auburn, IL
Candidates will assist customers with various banking needs, offer product information and provide exceptional customer service while presenting a positive image of the Bank. This position meets the needs of customers by providing quality service in the receiving and paying out of money, and accurate record keeping of money and negotiable instruments involved in the bank's various transactions. Must be available for rotating Saturday hours, 8-noon.
Job Description
Roles and Responsibilities:
Kindly greet all customers immediately upon entry to maintain a welcoming and helpful environment
Assist customers with inquiries regarding their balances, statements, general information, etc.
Ensure all customers have been fully assisted
Use integrated teller and customer data base software to verify customer information and answer questions they may have about their account
Process loan payments, savings bonds, cashier's checks, and registration stickers
Handle checks and cash for deposit; verify amounts and examine checks for endorsement before processing
Promptly answer, screen, and forward incoming phone calls no later than third ring
Assist and transfer customers to the correct department by using the employee/department directories
Must obtain four qualified customer product referrals per month
Cross sell and/or refer applicable bank products via the telephone or to customers in person
Maintain a clear understanding of when to put a "hold" on funds and know how to explain that to a customer
Capture images on the NDP machine
Adhere to cash handling policies
Process deposits from the night depository box and mailed deposits
Adhere to dual control policies
Issue Ace /Gift cards
Re-pin debit cards
Have in-depth knowledge of bank products and services
Knowledgeable of all regulatory standards
Complete all training and online testing requirements as assigned
Have knowledge of and uphold all bank policies and procedures
Maintain familiarity with the Bank Secrecy Act Policy, OFAC Policy, Check Cashing Policy, Teller Guidelines Policy, and any other policies relevant to your position
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements
Proficiency in Microsoft Office (Word, Excel, Access, and Power Point).
Experience using Web Teller and check imaging software preferred
Education/Experience Requirements
High school diploma or equivalent
Additional Requirements
Excellent customer service skills
Ability to communicate effectively with customers and coworkers
Exceptional written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
Ability to explain the benefits of the most complex bank products and services and answer customer questions regarding these products and services
Knowledge of financial institution regulations
Excellent Stress Management/Composure skills
Problem Solving/Analysis skills
Strong attention to detail
Strong time management and organizational skills
Ability to multitask
Strong professional integrity in compliance with company policy, and ethical and legal standards
Ability to practice discretion and handle confidential information in a professional manner
Ability to perform duties independently with limited direct supervision
Attendance Requirements
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.
Certificates, licenses, or registrations:
None Required
Working Conditions:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical requirements:
Ability to stand for up to eight hours
Requires bending, stooping or standing as necessary
Requires the ability to hear, speak and/or signal people
Effectively communicate verbally, in writing, and in English
Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
The employee... For full info follow application link.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at United Community Bancorp will be based on merit, qualification, and abilities. United Community Bancorp does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other actual or perceived characteristic protected by law.
