Shift Leader

at Dunkin' in Woodstock, Illinois, United States

Job Description

TITLE: SHIFT LEADER REPORTS TO: ASSISTANT MANAGER GENERAL MANAGER FLSA STATUS: NON-EXEMPT Job Summary: A shift leader is responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures. Essential Responsibilities: Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training Utilize the huddle board to effectively position the team Know and support appropriate personnel policies, labor laws and safety procedures Ensure all security procedures are executed (safe procedures, open/close procedures etc.) Transition into opening/closing duties Make guests really happy by providing great guest service Resolve guest complaints/issues Lead team members to open, transition, and close shifts Manage and organize the line and delegate duties to team members Know and uphold standards for product quality Work the line as needed Promote sales on the shift through suggestive selling and knowledge on in-store promotions Execute and support all food safety requirements and practice Control food costs, labor, waste, and cash on the shift Count drawers and follow proper daily cash handling procedures Complete additional e-learning as required Skills Qualifications Great communication skills to communicate effectively with guests and co-workers; bi-lingual skills a plus Must have a positive attitude and ethics which support our values and culture Must be a strong team player Ability to train and coach others Ability to stand/walk for up to 8-10 hours per day Education and/or Experience: High School Diploma Minimum of at least 1 year of supervisory experience in either a restaurant or retail environment This Dunkin Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin Donuts, not Dunkin Brands, Inc., Dunkin Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license Preferred qualifications: 18 years or older Legally authorized to work in the United States