at Discover in Riverwoods, Illinois, United States
Lead Operations Strategy Analyst
In-Office: Riverwoods, Illinois
About This Role
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it – we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Responsible for implementing strategies and systems improvements to support business operations. Utilizes data to identify opportunities to enhance efficiencies, foster collaboration, and problem solve issues. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
What You’ll Do
+ Implement strategies and systems improvements to support business operations.
+ Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.
How You’ll Do It
+ Assess root causes and solutions for issues that arise.
+ Lead performance improvement implementations.
+ Partner with internal teams and external partners to define implementation requirements and timelines.
+ Ensure operational readiness for all implementations, technology, and process changes.
+ Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.
+ Document processes and process flows.
+ Drive the development and enhancement of reporting metrics.
+ Perform Root Cause Analyst for complex issues.
At a minimum, here’s what we need from you:
+ Bachelor’s degree in business or Social Sciences
+ 4+ years of experience in customer service or financial services operations
+ In lieu of a degree, 6+ years of experience in customer service or financial services operations
If we had our say, we’d also look for:
+ Master’s degree in business, arts and sciences, or related field
+ 4+ years of experience in applicable line of business (deposits, personal loans, student loans), or related field
+ 4+ years of experience in Root Cause Analyst
The base pay for this position generally ranges between $74,000.00 to $124,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
We also offer a range of benefits and programs based on eligibility. These benefits include:
+ Paid Parental Leave
+ Paid Time Off
+ 401(k) Plan
+ Medical, Dental, Vision, & Health Savings Account
+ STD, Life, LTD and AD&D
+ Recognition Program
+ Education Assistance
+ Commuter Benefits
+ Family Support Programs
+ Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.(Know Your Rights) (https://urldefense.com/v3/\\https:/www.eeoc.gov/poster\\;ABIVgRw0WsyX2wfQC-pKxK3V9X4h1NBUGgjO7EM8PTvp5MNRgpEuVC\jVk0fcn\ISAZjmwkbLuUIrj8mFedCBkyz$)