Senior Manager, Account Management Capabilities

at Takeda Pharmaceuticals in Springfield, Illinois, United States

Job Description

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Job Description

Senior Manager, Account Management Capabilities

Takeda Pharmaceutical


About the role:

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as the Senior Manager, Account Management Capabilities reporting into to Director, Account Management, Access and Selling Capabilities.

The Senior Manager of Account Manager Capabilities is part of the Account Management, Access and Selling Capabilities Team in the Commercial Learning & Development (CL&D) organization within Takeda USBU, whose mission is to build business-critical capabilities to support skill/competency development, onboarding, new product launches, and key processes across the business.

This position supports Account Team(s) / Account Managers from assigned teams while partnering with other colleagues in Account Management Capabilities to pull in and share best practices across the broader USBU. This role establishes and sustains business-critical Account Manager capabilities such as strategic account management, account planning, negotiation skills, selling capabilities, business acumen, and insights generation/pull-through.

This role is responsible for assessing, designing, developing, implementing, training, measurement and ongoing evaluation of Account Management learning and development needs. This individual acts as a strategic partner to Account Management teams/leaders and manages various strategic projects and tasks that will contribute to the success of these teams and the organization. In addition, this individual will help ensure that cross-franchise initiatives and best practices are shared across all franchises to maximize the development opportunities. Close collaboration with Marketing, Medical, Reimbursement teams, and Sales Leadership is essential for role success.

How you will contribute:

+ Strategic consultant and business partner to Account Manager/Account Teams to define and build business-critical capabilities Account Manager Capabilities. Will be primarily supporting the key account managers in GI Business Unit

+ Builds and executes strategic Account Manager competencies and advances capabilities through training and development programs utilizing blended learning approaches, adult learning principles, and outcomes-based objectives.

+ Conducts ongoing needs assessments and gap analysis to identify new development needs for Account Managers; provides recommendations to overall Account Manager Capabilities Strategy and roadmap and aligns with leadership.

+ Identifies USBU business needs and priorities and develops a collaborative training plan that aligns to and supports the Account Manager role to drive successful execution. Create, develop and execute an Account Manager training program that aligns to the USBU needs and priorities; and is based on key Account Manager capabilities and industry best in class standards.

+ Create and lead a cross functional forum to customize, design and implement best practice initiatives that drive efficient, effective and successful Account Manager execution in the field.

+ Create and lead a continuing education program leveraging industry best practices (external focus). Design educational programs with clear learning objectives that target specific topics related to Account Manager Capabilities.

+ Deliver training to the account managers and teams. Utilize internal and external Subject Matter Experts to deliver when needed. Develop metrics that measure program effectiveness against (KPIs).

+ Serves as subject matter expert for Account Managers (Ex. Info Desk, Healthcare Dynamics, etc.) to leverage in their roles. This role will work closely with leadership to identify insights tools that meet the needs of the Account Manager in order to drive execution in the field and develop strategies and tactics to impact customers. Training initiatives will be designed in collaboration with key vendors and leadership to ensure Account Managers are trained on all tools and resources.

+ Designs key performance indicators (KPIs) to assess impact of programs on learners and to ensure objectives are met. Continually monitors indicators (KPIs) and makes appropriate design changes to programs and indicators in order to ensure programs meet the needs identified.

+ Lead the Account Manager meeting content for Plan of Action Meetings (POA), Sales Leadership Meetings (SLM), National Sales Meetings (NSM) and other key meetings. Works with Leadership and Marketing to prioritize key meeting objectives and collaborates to design each session learning objectives, workshops, pre-work, resources and agendas that align to outcomes defined.

+ Manages external vendors and ensures projects are delivered as defined, on time and on budget.

+ Conduct field visits to evaluate Account Manager Capabilities and ensure execution of pull through of development programs. Evaluate execution in the field and design recommendations to increase impact of programs and capabilities.

Minimum Requirements/Qualifications:

+ Bachelor’s degree

+ 6+ years pharmaceutical sales experience, with a minimum of 2 years of Account-Based experience, or Account Manager Capabilities experience.

+ Working knowledge of at least one of these key areas: Key Accounts, Managed Markets, Learning & Development and/or Institutional selling.

+ Understands complex selling situations, decision making protocols and key decision maker identification in IDNs, Hospitals and Institutions is preferred.

+ Elevated knowledge and understanding of strategy, tactics and execution.

+ Ability to effectively partner with senior-level stakeholders within the business to share recommendations, align on objectives and deliver training to enhance performance and meet business objectives.

+ Ability to manage multiple projects simultaneously and complete those projects on time and within budget. Solid project management skills.

+ Demonstrated ability to lead, coach and develop people in a complex sales / field organization.

+ Excellent written and verbal communication skills. Able to effectively present, train and facilitate large groups.

+ Ability to cross functionally collaborate and drive organizational change.

+ Proven track record of success across multiple franchises and businesses.

+ Remote-based role with a willingness to travel to home office to conduct training, attend sales meetings in the US, or conduct field visits.

+ Requires approximately 50 % travel.

What Takeda can offer you:

+ Comprehensive Healthcare: Medical, Dental, and Vision

+ Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan

+ Health & Wellness programs including onsite flu shots and health screenings

+ Generous time off for vacation and the option to purchase additional vacation days

+ Community Outreach Programs and company match of charitable contributions

+ Family Planning Support

+ Flexible Ways of Working

+ Tuition reimbursement

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative

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Job Posting: JC246138665

Posted On: Aug 19, 2023

Updated On: Nov 09, 2023

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