Intake Specialist

at Covenant Living Communities in Skokie, Illinois, United States

Job Description

We Are Inspired to Serve. Join us!The Centralized Intake Department aims to standardize the process of ensuring accurate financial review of all admissions, as directed by community staff. This position works closely with community Admission Coordinators and Healthcare Navigators to convert referrals into admissions. The Intake Coordinator will be responsible for completing eligibility verifications, obtaining authorizations, and entering the this into the EHR. This position will contribute to the reduction of third party bad debt, increased cash flow and reduced billing to collection time.

Complete all financial verifications to confirm health insurance benefits, coverage, and identify the primary/secondary payers requested by community staff, as outlined in the Centralized Intake Process.

Responsible for monitoring changes to eligibility and coverage from third party payors accepted by individual organization communities and keeping community teams abreast of the changes. Maintain up-to-date knowledge of the financial and coverage aspects of skilled nursing revenue cycle to ensure accurate reimbursement from all payor sources.

Input all admission data into the EHR system including demographics, payer sources, emergency contacts, physicians, and uploading preadmission attachments.

Maintains professional and timely communication with all interactions including amongst team members, community staff, organizational leadership, referral sources, etc.


Required Degree: High School Diploma

Preferred Degree: Associates Degree


Minimum of two years of professional experience in skilled nursing sales, admissions and/or healthcare business development/sales.

CCRC experience is preferred but not necessary.


Understanding of the skilled nursing payer mix and a high-level understanding of third-party reimbursement (Medicare, Medicaid, and Managed Care) is required.

Must have excellent customer service skills and good organizational skills

Must be able to develop relationships and communicate effectively with remote co-workers.

Must maintain a high level of confidentiality in all aspects of the job.

For full time employees, we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Paid Time Off (PTO) & six paid holidays
403(b) with a 3% employer match
Fitness center use at most facilities.
Various voluntary benefits:
Life, AD&D
Tuition assistance and scholarships
Employee assistance program
Legal services, home/auto insurance, discount purchasing program
Pet Insurance
For more information about Covenant Living and CovenantCare at Home, please visit or .

Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.

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Job Posting: 11267473

Posted On: Sep 09, 2023

Updated On: Oct 09, 2023

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