at Illinois Department of Innovation & Technology in Springfield, Illinois, United States

Job Description

25% Under administrative direction, serves as Customer Information Control System (CICS) Administrator for the Department of Innovation & Technology (DoIT):

  • Performs complex installations, systems generation, configurations, testing and implementation of software, hardware, and operating systems.
  • Approves and documents installations and enhancements.
  • Coordinates complex enhancements and maintenance with the client.
  • Supports and Utilizes TSO, ISPF, SMP/E, JCL, Mainframe utility programs, VSAM, TCP/IP, CICS data base structures, including troubleshooting, problem resolution, software installation, upgrades, or security.

25% Conducts and coordinates in-depth studies involving substantial technical research and systems analysis:

  • Develops complex written IT analysis and recommendation documents:
  • Develops written implementation plans.   
  • Provides complex technical assistance to clients and technicians pertaining to mainframe software and operating systems. 
  • Conducts reviews of complex components and processes making recommendations for modifications to provide availability, flexibility, and usability for clients.
  • Reviews, creates, and modifies current configurations, tables and programs as needed.  
  • Configures and maintains security requirements for CICS on Mainframe systems.
  • Updates existing processes for installs.
  • Develops processes on configuration of CICS software and CICS components that are installed and implemented.  
  • Provides monitoring and reporting of software and Mainframe database systems.

20% Performs problem diagnostics of complex operating systems and problems:

  • Evaluates and resolves problems.
  • Monitor connectivity and utilize software to notify of alerts.  
  • Resolves complex mainframe hardware and software problems.
  • Performs diagnostics and resolution on CICS system software problems, serves on-call for more complex situations.
  • Confers and facilitates solutions with vendors to resolve software and hardware problems.  
  • Serves as liaison between agency customers and DoIT management and technicians for resolution of customer requirements.  
  • Monitors trouble tickets to ensure acceptable service levels to agencies within listed time frames are being met.
  • Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.
  • Utilizes and supports IBM Omegamon for z/OS.

(Job Responsibilities continued)

20% Serves as project coordinator for full-range major/complex projects:

  • Coordinates very large hardware/software deployments and installations, documentation, testing and implementation of complex vendor supplied software systems across multiple agencies and locations:
  • Acts as subject matter expert for all CICS software and components.
  • Determines and coordinates project components such as project scheduling andtechnical assignments.
  • Assigns and reviews work required.
  • Provides expertise, guidance, and direction to staff when requested.
  • Reviews results and incorporates individual components of project into the final product.
  • Interprets policies, procedures, standards, and methodologies for project team members.
  • Develops written IT standards, methods, procedures, and forms to implement and improve various systems.  
  • Provides status reports to supervisor as specified.

5% Keeps abreast of new developments in the Information Technology (IT) and Mainframe fields:

  • Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques, and procedures.
  • Attends demonstrations and exhibitions related to assigned operations.

5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

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Job Posting: 11278682

Posted On: Sep 13, 2023

Updated On: Sep 29, 2023

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