at Arrow Trans Corp. in Elk Grove Village, Illinois, United States
Job Description
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems; Resolve customer complaints or answer customers' questions regarding policies and procedures; Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes; Review records or reports pertaining to activities such as production, payroll, or transportation schedules; Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
