Manager, HR Business Support - UP

at Metra in Chicago, Illinois, United States

Job Description

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 United States of America


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Metra is one of the largest and most complex commuter rail systems in North America, serving Cook, DuPage, Will, Lake, Kane, and McHenry Counties. The agency is linking communities in Northeastern Illinois by providing safe, reliable, and efficient commuter service.
Metra's Human Resources Department's mission is to recruit and retain qualified employees in a diverse workforce; treat all employees fairly; facilitate training and professional development for career growth; effectively manage and administer compensation; negotiate and administer flexible benefit programs that provide quality and value; administer medical leaves and related services; promote wellness; provide confidential and efficient records administration; ensure that Metra's policies and procedures comply with all laws governing employment, benefits and other ancillary services; and foster an environment of trust and mutual respect with employees as well as internal and external partners. Human Resources is staffed with 30 employees.
Reporting to the Director, Talent Acquisition and Business Support, the Manager, HR Business Support will lead and manage the HR Business Support Group including providing advice and consultation to managers and Human Resources staff in employee relations, strategic workforce planning, and employee communications; interpreting Metra policies; and supporting activities that promote diversity awareness and employee productivity.
The primary duties include: Assign, review, and evaluate staff providing HR business support to managers in the areas of employee relations, workforce planning, and policy interpretation; provide guidance and coaching on discipline, performance, conflict resolution, and terminations; and participate in talent retention efforts. Work with managers to drive an inclusive and diverse culture that creates and maintains a productive work environment and enhances the employee experience. Resolve escalated complex employee relations issues conducting effective, thorough, and objective investigations in a consistent, empathetic, and legally sound manner; and provide counsel to management in accordance with the Agency's policies and applicable laws and regulations. Create and update metrics to measure retention and turnover; and assess, interpret, and report data, applying findings to the ongoing employee relations strategy. Manage the New Hire Orientation process to familiarize new hires with Agency policies and the Exit Interview process to obtain information for use in employee retention strategies. Approve time off, coordinate staff schedules, fill vacancies as necessary, and ensure compliance with departmental and company policies and objectives. Decide/implement staffing decisions, performance evaluations, and performance improvement, disciplinary, and/or termination procedures. Make recommendations regarding hiring, performance evaluations, disciplinary and/or termination procedures. Perform other related duties as assigned to meet the ongoing needs of the organization.
Final salary will be determined in part by the qualifications of the selected candidate.
Metra is a railroad employer subject to the provisions of the Railroad Retirement Tax Act, not the Social Security Administration.

Bachelor's Degree or in lieu of degree, four years of experience working as an HR Business Partner or similar senior level strategic role.
In addition to #1, must have a minimum of five years of human resources experience performing a variety of HR functions.
Considerable knowledge of full lifecycle recruiting components including, sourcing and attracting, screening, interviewing and selecting, reference checking, and on-boarding.
Considerable knowledge of general personnel practices.
Good knowledge of federal and state employment laws (e.g., EEO, ADA, FMLA, DOL, OSHA).
Strong organizational, analytical, and problem-solving skills to collect and understand data and recommend strategic solutions to HR problems and concerns.
Strong verbal and written communication skills.
Good presentation skills including leading workshops and providing information to groups of employees.
Good collaborative and persuasive skills to build consensus in support of decisions.
Proficient using Microsoft Office (Word, Excel,... For full info follow application link.

Metra is an Equal Opportunity/ Affirmative Action Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, gender identity, disability or any protected categories, assuming an individual can perform the essential functions of the job with or without accommodation.        

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Job Posting: 11279067

Posted On: Sep 13, 2023

Updated On: Sep 28, 2023

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