Manager, Surgical Support Services

at Ascension Health in Hoffman Estates, Illinois, United States

Job Description


+ Sign on bonus: up to $10,000

+ Department: Sterile Processing

+ Schedule: Full time / Monday – Friday / Days

+ Hospital: Ascension St. Alexius Medical Center

+ Location: Hoffman Estates, Illinois

*Sign on bonus based on eligibility


Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.


The Resource Group, a subsidiary of Ascension, is a business transformation services organization that specializes in resource and supply chain management.

Through implementation of its User-Directed Integrated Solutions, The Resource Group transforms the resource and supply function by delivering value through Operations and Logistics Optimization, Strategic Sourcing, and Change Management. Although it specializes in these areas, as its core, The Resource Group is rooted in the ideals of hospitality and believes that success is measured by the satisfaction of the customer. The Resource Group’s success has allowed it to expand and serve various healthcare systems looking to decrease non-payroll expenses and increase operational efficiencies. Today, The Resource Group serves over 2,700 locations including over 155 acute care hospitals across 22 states and Washington D.C.

This success and value are delivered by The Resource Group’s people, and it is the people and culture that enables The Resource Group to achieve success while working toward the common goal of lowering the cost of healthcare.

As such, The Resource Group believes in:

1) Hiring talent from all industries and demographics to foster innovation and diversity of thought and experience

2) Investing in the people who deliver long-term success to our Participants

3) Transforming the way our associates develop so they can help transform the organizations we serve

4) Creating a culture of continuous learning to prosper in an ever-changing business environment

The Resource Group offers exciting opportunities for all levels of professionals and views resource and supply management as a dynamic career with opportunities for growth and advancement within and across disciplines and teams. Positions are available across a number of strategic resource and supply management roles, allowing multiple entry points into The Resource Group. Learn more about our company our culture and our remote work options at

This role falls within The Resource Group’s Operations and Logistics Optimization Solution. Operations and Logistics Optimization comprises six communities working together to align inventory and data management, operational procedures, and key performance indicators, and to deliver a cost-effective, highly-efficient managed distributor model. By combining a culture of hospitality with leading operations and logistics processes and controls, these communities of skilled associates ensure resource and supply management runs silently in the background and operates in service of physicians, clinicians, leadership, and associates.

The Surgical Support Services team is responsible for assisting with the delivery of consistently exceptional experiences for our surgeons, clinicians and patients. As a member of The Resource Group’s Surgical Support Services team, the Manager, Surgical Support Services – Sterile Processing provides leadership and direction within the Sterile Processing Department (SPD) at their location(s) to deliver quality service to physicians and clinicians and support exceptional patient safety, outcomes and customer satisfaction. The Manager is responsible for monitoring the day-to-day activity related to processing/sterilization service, inventory control, and case cart management within the department as well as supply/support staff as appropriate.

The Manager provides guidance, direction and leadership to all Sterile Processing associates within their location(s). The Manager position responsibilities include managing the daily work activities of the department staff; ensuring quality, productivity, and labor efficiency; and assisting leadership in accomplishing strategic and operational objectives. This Manager should model the attitude and culture expected throughout the department and build relationships with SPD customers. The Manager provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the implementation of policies and procedures to ensure a safe and effective work environment. The Manager also implements training, monitoring and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/government regulations. This Manager should lead in the professional development and growth of their team members.


+ Builds and maintains relationships with Ascension market leadership, listens to end-user needs, moves initiatives forward, and serves as a resource when issues arise; supervises and manages associate performance; provides ongoing performance feedback, addresses issues, orients and trains associates, monitors workflows and develops plans for process improvement

+ Promotes culture of continuous improvement by encouraging identification of opportunities and resourcing the solution for identified opportunities

+ Supports, implements and monitors infection prevention goals

+ Ensures budget compliance, identifies budget variances and determines strategy for budget reconciliation

+ Supervises and manages associate performance; provides ongoing performance feedback, addresses issues, orients and trains associates, monitors workflows and develops plans for process improvement

+ Monitors and ensures achievement and maintenance of certifications for staff

+ Develops and maintains standards in consistent instrument and equipment quality, distribution and availability and compliance with safety and regulatory standards; initiates improvements as necessary

+ Monitors and ensures adherence to national standards and benchmarks

+ Determines needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies

+ Develops reporting as required, including costing/budgeting (new instruments, replacement etc.), staffing etc.

+ Schedules and coordinates departmental training; manages work programs; oversees on-the-job training

+ Performs other duties as assigned


Licensure / Certification / Registration:

+ One or more of the following required:

+ Central Service Tech specializing in Sterile Processing credentialed from the Healthcare Sterile Processing Association (HSPA) obtained within 12 Months (1 year) of hire date or job transfer date.

+ Central Service Tech specializing in Sterile Processing credentialed from the Certification Board for Sterile Processing and Distribution (CBSPD) obtained within 12 Months (1 year) of hire date orjob transfer date.


+ High School diploma equivalency with

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Job Posting: JC247780822

Posted On: Sep 14, 2023

Updated On: Oct 25, 2023

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