at LeadingIT in Woodstock, Illinois, United States
Job Description
Field Technician
Bench Technician
Applying for a new job can be exhausting. If you are looking for a new career with a company that CARES about you – keep reading. Not only does LeadingIT offer competitive salary with UPWARD mobility we provide 100% PAID medical/dental/life/vision benefits AND a 4% match 401k. What this role will entail:+ Serve as the first point of contact for customers seeking technical assistance over the phone or email
+ Perform remote troubleshooting
+ Determine the best solution based on the issue and details provided by customers
+ Walk the customer through the problem-solving process
+ Direct unresolved issues to the next level of support personnel
+ Record notes regarding the issue and troubleshooting taken
+ Create and maintain documentation
+ Follow-up and update customer status and information
+ Identify and suggest possible improvements on procedures
What we need from you (system requirements):+ Driven to succeed at work and in all of life, hard work required
+ ACCOUNTABLE to our clients as well as our company
+ Keep a POSITIVE mindset with a solution focus.
+ Desire for EXCELLENCE in what we do, all day every day.
+ HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help.
+ Proven experience as a help desk technician or other customer support role
+ Good understanding of computer systems, mobile devices, and other tech products
+ Ability to diagnose and resolve basic technical issues
+ Passionate (and patient) about problem solving and customer service.
+ Diligent with note taking, following process, and documentation.
+ Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
+ CompTia A+ and Net+ certifications are a plus!
More about us and where we are going: Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecurITy threats and subpar nickel + dime IT support. We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace – planning to triple across the next three years.+ We have a fast-paced environment with ZERO micromanaging, we assess RESULTS.
+ We gather feedback and adjust how we operate based on YOUR ideas.
+ We CARE about our team and our clients and understand the need for flexibility with life+work.
THREE great locations within <8 minute walk of Metra UPNW line in Woodstock, IL AND downtown Chicago OR the ability to work from home/anywhere. Our all-inclusive total compensation and benefits package for this role includes:+ Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $45,000 per year.
+ Ascension plan if applicable
+ We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
+ We match 5% of your contributions to Guideline 401k – value of 5% of salary.
+ More than 14+ days of paid time off AND two weeks vacation.
+ Company provided gear (notebook + iPhone) as well as company clothing.
Our hiring process:+ Submit your application
+ AND complete a communication survey (7 min) REQ’D (Please check your spam folder. Sometimes the email goes there instead of your inbox.)
+ If we like what we see, we will reach out to schedule a phone interview (20 min)
+ If that goes well, we’ll schedule an in person interview and go from there
For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careersPowered by JazzHR
