at City of Chicago in Chicago, Illinois, United States
Job Description
COMMUNICATIONS OPERATIONS MANAGERJob Number:376962
Description
JOB ANNOUNCEMENT
COMMUNICATIONS OPERATIONS MANAGER
OFFICE OF EMERGENCY MANAGEMENT AND COMMUNICATIONS (OEMC)
Number of Positions: up to 3
Salary range: $114,684.00 to $129,636.00 annually
Successful candidates must pass a drug screen and a background investigation. Persons offered employment must pass all pre-employment exams prior to appointment.
Under direction, manages and coordinates the operations of the 9-1-1 Chicago Emergency Communications Center (CECC) during an assigned shift; and performs related duties as required.
ESSENTIAL DUTIES
Directs personnel responsible for supervising Police Communications Operators engaged in receiving and processing 9-1-1 emergency calls, and dispatching police field units to reported incidents of crime or emergencies;
Monitors call taking and dispatch activities to ensure efficient and effective work operations;
Prepares work schedules for personnel on an assigned shift;
Reviews and approves daily assignments of Police Communications Operators and allocation of workstation equipment to ensure optimum use of resources;
Monitors operating efficiency of computer-aided dispatch (CAD) system and related equipment to ensure timely resolution of technical problems;
Informs staff and ensures implementation of new policies and procedures relating to emergency communications operations;
Responsible for notifying management of critical incidents or emergencies;
Monitors and ensures the on-going training of staff on emergency communications procedures and CAD systems operations; and
Conducts operational studies and prepares management reports on staff and CAD system performance.
Additional duties may be required for this position.
THIS POSITION IS EXEMPT FROM THE CAREER SERVICE.
Qualifications
Minimum Qualifications
Graduation from an accredited college or university with a bachelor's degree in Public Safety Management, Public Administration or a related field, supplemented by five years of experience in emergency communications and dispatching operations in a computer-aided dispatch environment, including three years of supervisory experience, or an equivalent combination of training and experience.
Preference will be given to candidates possessing the following:
* Previous experience involving the coordination of call taking/dispatching activities related to the receiving and processing of 911 calls and contributing to the formation of related policies and procedures
* Previous experience in monitoring the operating efficiency of the 911 CAD system and related equipment including the timely resolution of technical problems in the 911 Center
* Previous experience as a Supervisor in an Emergency Communications environment
* A bachelor's degree
NOTE: You must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable.
SELECTION REQUIREMENTS
This position requires applicants to successfully complete an interview and affirmatively answer a Willingness and Ability Questionnaire. The interviewed candidate(s) who affirmatively answer a Willingness and Ability Questionnaire and possess the qualifications best suited to fulfill the responsibilities of the position, will be selected.
Residency Requirement: All employees of the City of Chicago must be actual residents of the City of Chicago as outlined in Section 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago
Brandon Johnson
Mayor
Applications for this position will be accepted until 11:59 pm CST on October 16, 2023.
Job Posting:Sep 18, 2023, 5:00:00 AM|Closing Date (Period for Applying) - External:Oct 17, 2023, 4:59:00 AM
BU:00|Salary:$114,684 to $129,636Pay Basis:Yearly
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer
