at Old National Bank in ChicagoChicago, Illinois, United States
Job Description
Process Design Manager
Job Locations
US-IN-Evansville | US-IL-Chicago
Category/Function
Operations
Position Type
Regular Full-Time
Requisition ID
2023-13549
Workplace Type
On Site
Overview
Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
We are currently seeking a Process Design Manager that will lead a portfolio of transformation design and process improvement efforts across the enterprise. Use of various tools and frameworks (e.g. user-centered design, process automation, lean six sigma, etc.) to provide actionable insights which influence design and development of client and team experiences. The role will also champion the use of design thinking research (also referred to as human-centered design or design research) methodologies to probe, assess and evaluate behaviors of targeted groups of people and then translate that knowledge into meaningful information to uncover alternative methods of delivery user or client experiences within the Old National workstreams.
Key Accountabilities
Key Accountability 1: Partner with the business segment to identify and analyze key opportunities that promote positive process interactions (Internal-User and External-Client).
Facilitate the design of engaging experiences (products, services, workshops, campaigns, and others) that exceed people's expectations and achieve desired business outcomes.
Gain deep knowledge on daily outputs of the team and recognize gaps within the workflow.
Present the value of user insights and the translation into the team's design solution to client stakeholders through storytelling that inspires confidence and will drive approval with the executive management team.
Key Accountability 2: Execute, monitor, and measure identified transformation opportunities. Identify opportunities and quantify the value of those opportunities to reduce cost, improve overall productivity within the business segment, and/or improve the user/client experience.
As a player/coach, lead process mapping efforts, process analytics, and identification of key performance metrics
Collaborate with Finance subject matter experts to quantify the monetization of potential enhancements.
Provides guidance to business leaders to support the adoption of business performance objectives including communication and education on changes, updates, and enhancements.
Analyze and discuss sustainable performance monitoring and reporting on implemented improvements to drive visibility to operational owners and ensure agreed upon outcomes are achieved on time and in line with business segment and company strategic goals.
Key Accountability 3: Cultivate trusted relationships across the company. Cultivate strong working relationships with business leaders as well as key support functions including IT, Finance, Human Resources, Risk Management, Audit, Legal, and Marketing,
Promote synergies across business lines to complete process improvement work.
Resolve conflicts quickly in any aspect of the improvement lifecycle and process changes.
Engage support functions as needed to manage change impacts, realization of benefits, and navigation of changing risk factors.
Key Competencies for Position
Communication: Effectively shares information and presents ideas, recommendations, and decisions that will promote business change; displays self-awareness and self-management, tailors the delivery to the audience, and selects suitable delivery method(s).
Problem Solving and Decision-Making: Generates potential solutions taking into consideration relevant factors (feasibility, resource limitations, cost, potential consequences of action or inaction on client/processes, etc.) Incorporates input from multiple sources (e.g., business segments/functions, subject matter experts, data, policies, procedures, etc.) to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, judgement, and experience.
Planning and Organizing: Has the ability to determine a course of action, set and manage priorities, and ensure optimal resources to deliver positive results on-time and with limited guidance.
Drive and Execution: Self-motivated and committed to achieving... For full info follow application link.
EOE/Minorities/Females/Vet/Disability
