Area Director, Surgical Support Services

at Ascension Health in Chicago, Illinois, United States

Job Description


+ Sign-on Bonus: up to $10,000

+ Department: Sterile Processing

+ Schedule: Work schedule is M-F, but will require response as needed (potentially weekends, though not the norm)

+ Location: Travel is required. The position’s home location is Chicago, but will have responsibility for all locations in Ascension Illinois and Ascension Wisconsin

*Sign-on Bonus available based on eligibility.


Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.


The Resource Group, a subsidiary of Ascension, is a business transformation services organization that specializes in resource and supply chain management.

Through implementation of its User-Directed Integrated Solutions, The Resource Group transforms the resource and supply function by delivering value through Operations and Logistics Optimization, Strategic Sourcing, and Change Management. Although it specializes in these areas, as its core, The Resource Group is rooted in the ideals of hospitality and believes that success is measured by the satisfaction of the customer. The Resource Group’s success has allowed it to expand and serve various healthcare systems looking to decrease non-payroll expenses and increase operational efficiencies. Today, The Resource Group serves over 2,700 locations including over 155 acute care hospitals across 22 states and Washington D.C.

This success and value are delivered by The Resource Group’s people, and it is the people and culture that enables The Resource Group to achieve success while working toward the common goal of lowering the cost of healthcare.

As such, The Resource Group believes in:

1) Hiring talent from all industries and demographics to foster innovation and diversity of thought and experience

2) Investing in the people who deliver long-term success to our Participants

3) Transforming the way our associates develop so they can help transform the organizations we serve

4) Creating a culture of continuous learning to prosper in an ever-changing business environment

The Resource Group offers exciting opportunities for all levels of professionals and views resource and supply management as a dynamic career with opportunities for growth and advancement within and across disciplines and teams. Positions are available across a number of strategic resource and supply management roles, allowing multiple entry points into The Resource Group. Learn more about our company our culture and our remote work options at

This role falls within The Resource Group’s Operations and Logistics Optimization Solution. Operations and Logistics Optimization comprises six communities working together to align inventory and data management, operational procedures, and key performance indicators, and to deliver a cost-effective, highly-efficient managed distributor model. By combining a culture of hospitality with leading operations and logistics processes and controls, these communities of skilled associates ensure resource and supply management runs silently in the background and operates in service of physicians, clinicians, leadership, and associates.

The Surgical Support Services team will serve as a horizontal solution to connect case scheduling, instrument and supply consumption tracking, sterile processing, preference card management, revenue cycle, and equipment management to enhance service to caregivers and improve the surgical experience. The Area Director, Surgical Support Services – Sterile Processing provides leadership, strategy and direction within a geographic area to ensure sustained delivery of quality service to physicians and clinicians, supporting exceptional patient safety, outcomes and customer satisfaction. This position will also provide tactical and strategic leadership within their market(s). The Area Director will directly report to the Area Executive Director, Operations for The Resource Group, with an indirect reporting relationship to the Vice President, Surgical Support Services.

The Area Director provides guidance, direction and leadership to Managers, Surgical Support Services – Sterile Processing within their market(s) through an indirect reporting relationship. This leader should model the attitude and culture expected throughout the department and be recognized by Sterile Processing customers. This position remains responsible for providing guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the compliance of policies and procedures to ensure a safe and effective work environment at their base location. This Area Director also oversees implementation of training, monitoring and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/government regulations. This Area Director should lead in the professional development and growth of his or her team members.

The Area Director will also be responsible for engaging and building relationships within their area through a foundation of listening, empathy, open and honest communication, and an ability to understand and deliver on the customers’ needs to create desired changes and achieve the goals of Surgical Support Services.


+ Builds and maintains relationships with Ascension market leadership, listens to end-user needs, moves initiatives forward, and serves as a resource when issues arise

+ Promotes culture of continuous improvement by encouraging identification of opportunities and resourcing the solution for identified opportunities

+ Leads implementation within the market(s) to ensure alignment with national initiatives

+ Develops and implements growth strategies, as well as operational, quality and savings targets

+ Supports, implements and monitors infection prevention goals

+ Ensures budget compliance, identifies budget variances and determines strategy for budget reconciliation

+ Supervises and manages associate performance; provides ongoing performance feedback, addresses issues, orients and trains associates, monitors workflows and develops plans for process improvement

+ Monitors and ensures achievement and maintenance of certifications for staff

+ Develops and maintains standards in consistent instrument and equipment quality, distribution and availability and compliance with safety and regulatory standards; initiates improvements as necessary

+ Monitors and ensures adherence to national standards and benchmarks

+ Determines needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies

+ Develops reporting as required, including costing/budgeting (new instruments, replacement etc.), staffing etc.

+ Schedules and coordinates departmental training; manages work programs; oversees on-the-job training

+ Performs other duties as assigned


Licensure / Certification / Registration:

+ Preferred

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Job Posting: JC248188371

Posted On: Sep 20, 2023

Updated On: Nov 03, 2023

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