at Illinois Department of Innovation & Technology in Springfield, Illinois, United States

Job Description

30 %  Under administrative direction, serves as the Systems Architect for the Department of Innovation & Technology (DoIT) supporting the Department of Insurance (DOI):

  • Performs diagnosis and coordinates to resolve complex Local Area Network (LAN) andtelecommunication problems.
  • Operates, maintains, and troubleshoots personal computer and LAN hardware assigned to the Springfield office. Resolves assigned problems and reports more complex problems to the appropriate DOI or DoIT staff.
  • Coordinates control of Information Technology (IT) inventory and permissions related to Office 365/AD for DOI.
  • Coordinates solutions to any problems through personal knowledge and experience and through communication with Springfield IT staff, DoIT IT staff, and any other available resources.
  • Plans and coordinates IT equipment moves in the Springfield office.
  • Confers with vendors for advanced software and hardware problems.
  • Provides technical advice to staff in the Springfield office and field staff on a wide range of IT related subjects.


30%  Oversees the maintenance of administrative tools and ensures proper policies and procedures are followed within the systems:

  • Engages with staff and development team on internal administrative tools including inventory, ticketing, telecom, and archiving and record keeping
  • Provides training to appropriate staff


20%  Reviews existing systems to evaluate the advantages of new hardware technology implementation:

  • Coordinates the activities of other IT professionals supporting the Springfield office and field staff.
  • Provides expertise, guidance, training, and direction to lower-level IT staff.
  • Reviews results and evaluates potential improvements to procedures.
  • Assists the supervisor in the control and projected use of resources
  • Makes day-to-day decisions on unit assignments
  • Submits status reports to supervisor.
  • Assists IT and DOI staff with Agency Technology Service Requestor (ATSR) related functions including onboarding, offboarding, and complex change requests.
(Job Responsibilities continued)

10%  Keeps abreast of new developments in the Information Technology (IT) field:

  • Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques, and procedures
  • Attends demonstrations and exhibitions related to assigned operations.


5%  Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met:

  • Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.


5%  Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

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Job Posting: 11306344

Posted On: Sep 22, 2023

Updated On: Oct 05, 2023

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