at Illinois Department of Innovation & Technology in Springfield, Illinois, United States

Job Description

30%  Under general direction, serves as a Quality Assurance Engineer performing difficult and specialized professional work in the Quality Assurance & Monitoring Unit for the Department of Innovation & Technology (DoIT):

  • Reviews, monitors and recommends changes to required documentation of software development throughout the System Development Life Cycle (SDLC)
  • Monitors production release methods to ensure compliance with department policies
  • Prepares quality assurance reports and compliance statistics and provides to upper management
  • Assists with establishing standards and Department polices to comply with State of Illinois (SOI) quality assurance standards and Information Technology Infrastructure Library (ITIL) which complement and reflect industry best practices
  • Works with development staff to ensure compliance with established policies and guidelines
  • Assists with internal/external audit events when directed


25%  Serves as a designated lead worker:

  • Assigns and reviews work
  • Provides guidance and training to assigned staff
  • Advises immediate supervisor regarding staff work performance


25%  Provides quality assurance services for systems supported by the division:

  • Prepares user and operational guidelines, operational manuals and system documentation
  • Performs necessary system analysis and prepares project and system documents to authenticate current system operations and planned and necessary application changes
  • Monitors the performance of the quality management system, producing data, and measuring quality operations against set standards and prepares reports for upper management
  • Analyzes data to identify patterns and potential root cause issues through data analytics
  • Performs tests and provides statistics using quality process control tools


10%  Provides training and guidance of quality assurance standards to various units within the Division:

  • Tracks participation and compliance of IT Staff throughout the division
  • Researches repetitious issues using data analytics and analysis of failure points to determine root cause issues and recommends corrective action plan to management to mitigate and or resolve the issues
  • Works outside of normal hours to meet deadlines


5%  Keeps abreast of new developments in the Information Technology (IT) field:

  • Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and maintain current on IT products, vendors, techniques and procedures
  • Attends demonstrations and exhibitions related to assigned operations
  • Travels when held off-site.


5%  Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

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Job Posting: 11306346

Posted On: Sep 22, 2023

Updated On: Oct 05, 2023

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