Client Success Manager

at Alight Solutions LLC in Lincolnshire, Illinois, United States

Job Description

Our story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

Position Summary:
The Client Success Manager will develop, build and maintain strong customer relationships, including managing expectations by orchestrating aspects of implementation from initiation, launching, ongoing activities and yearly reconciliation.

Essential Job Functions:
Responsible for maintaining all client specific data in Salesforce for tracking purposes
Manage all relevant action items, notes, and deliverables from client meetings and distribute appropriately after approval
Assist with building, viewing, and quality checking all reporting to clients, such as Program Reviews and Quarterly Reports
Build external facing presentations for kick off meetings, annual review meetings and any other customer / vendor meetings
Work within CM systems for all reporting numbers
Work collectively with marketing and assigned resource for program reviews to ensure all information is accurate and on time for delivery to client
Attend all reporting discussions over the phone with client or attend in person as needed
Work with the marketing team to ensure all branding and messaging meets the client's needs and expectations
Confirm mail file and eligibility file approval for the purposes of direct mail communications
Assist with the management of the relationship for customers during implementation by outlining project plans, assigning duties and responsibilities, managing status updates, gathering all business requirements, and issuing escalation and risk mitigation when needed to ensure on-time deployment of services.
Main point of contact on all vendor integration discussions and coordinate all internal key stakeholders
Work with On-site Event manager to ensure all onsite and virtual dates are booked and communicated to client
Monitor onsite & virtual event activity and evaluate activity year over year
Responsible for tracking eligibility and confirming monthly numbers align with invoices
Travel 25% of time for, but not limited to, customer meetings, trainings, onsite events
Adhere to all confidentiality and HIPAA requirements as outlined within Alight's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
Fulfill those responsibilities and/or duties that may be reasonably provided by Alight for the purpose of achieving operational and financial success of the Company

Preparation, Knowledge, Skills & Abilities
Bachelor's Degree in Business, Sales, Communications, and Health related fields or equivalent work experience
Minimum of two years' experience in delivery of wellness, health promotion, health education, account management, and/or consulting or similar programs
At least one-year experience in successfully managing wellness programs or project management
Strong knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
Self-starter; ability to work in a fast-paced environment
Ability to manage multiple customers and projects/task simultaneously
Sense of urgency necessary to meet goals, objectives and deadlines
Ability to travel to customer organizations, conferences or professional development opportunities as needed
Ability to work off normal business hours to meet customer needs
Excellent written and verbal communication skills

Other Duties and Responsibilities
Please... For full info follow application link.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an

Copy Link

Job Posting: 11306534

Posted On: Sep 22, 2023

Updated On: Sep 28, 2023

Please Wait ...